WordPress Agency Partnerships

Priority support

If you run into any technical difficulties we know that any delay from your hosting partner translates into a delay for your own clients. We give our agency partners priority support for any case that needs immediate attention. Our support team is available 365 days a year and we won't leave you hanging. We'll give you access to our internal Slack channel and you can reach our team immediately wherever and whenever.

Around the clock server support

Our engineering team are available 24/7. If something goes bump in the night, we're the first to know, and respond immediately. You can sleep soundly knowing your servers and sites have 24/7 proactive monitoring. You can also lodge an emergency alert with us too using the above priority support channels.

Free WordPress Hosting

As an agency partner we will provide you with an unlimited use code for free WordPress hosting. You can use this on our site at any time to provision a new WordPress container with 90 days free credit on the container. With three months of free hosting you have time to deploy, create, test and hand off any new sites and services to your clients - free of accounting and billing concerns. Accounts are also created in real time.

Staging & testing

We provision each new account with a non-domain specific access link. That means you can test a new WordPress installation without linking the live domain name. You can also hand this link off to your clients for their own testing and review too.

Granular account control

All our hosting products support granular account control. This means you can set a unique owner, technical and billing contact for a given WordPress hosting container. When you're ready to hand off a project to a client you can remain the technical contact on the account while your client can take over as the owner and billing contact to handle payment and invoice matters.

As standard, your free WordPress hosting accounts will be assigned to your agency account for admin, billing and technical contact; updating the account contacts is a quick and painless process.

Account management

Agency partners are assigned a 34SP.com account manager at the time of onboarding. Your contact will work to understand what makes your business tick and how we can better work with you, to help grow your business. We'll reach out from time to time to check everything is working and in order - and you too can drop a note to your account manager at any time, should you ever need to discuss any matter.