We guarantee a 99.99% availability of your Reseller Hosting. This does not include hardware failures. Should we fail to meet this level of availability the following levels of service credit are applicable.
Clients must contact 34SP.com directly to apply for SLA credit. SLA credit is only issued in the form of direct service credit, no cash or refund is payable. SLA credit requests must be claimed within 30 days of the affected calendar month end; requests are void 30 days after the month end.
|99.99% thru 99.9%||10% monthly fee|
|99.9% thru 99%||25% monthly fee|
|99% thru 95%||50% monthly fee|
|95% or lower||100% monthly fee|