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How to clean a hacked WordPress website

Applies to:
Professional Hosting
Universal Hosting
WordPress Hosting


If you’ve experienced a hack WordPress site, first of all, don’t panic! We understand it’s scary and stressful, but if the hack is tackled sensibly and methodically – your website will be back online before you know it.

Recoving a WordPress site

Recovering from a hacked WordPress site can be broken down into the following simple steps:

  1. Take a copy of the site as is
  2. Identify the hacks
  3. Remove the WordPress site and install from fresh
  4. Safely import content and restore plugins and themes from safe sources
  5. Review the site and tweak settings as necessary

One item we strongly advise against, is simply restoring from a previous backup immediately without caution. It’s more than likely the reason for your site hack is also in your most recent backups. Hacks can sit quietly on a site for weeks and months before being activated. A simple restore will almost certainly restore the hack or hack entry point. It’s critical you start from afresh, only restoring from reliable sources. We will help you through all these steps though.

So what next? If your WordPress site has been hacked, we’ve created the following detailed guide on restoring your website.

Once you’ve read the guide, please get in touch with our support team. We will go through each of the steps listed in the document with you and help you to get your site back on its feet ASAP. There is no extra charge for this service, site restoration and cleanups are free on our Professional, Business and WordPress plans.

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