How to manage your FTP access details
This is a quick step-by-step guide to viewing, editing, adding and removing FTP users via the 34SP.com Control Panel.
- How to view your FTP access details
- How to add a new FTP user
- How to edit your FTP password
- How to delete an existing FTP User
Please note: For help on how to use FTP Lock, please read 'How to lock and unlock FTP access'.
How to view your FTP access details
Login to your account
Firstly, you'll need to login into your 34SP.com account at https://account.34sp.com.
Choose 'Manage Sites'
Once you have logged in, click on the 'Manage Sites' icon.
This will bring up a list of websites or domain names you have in your 34SP.com account. Simply choose the website you wish to edit by clicking on it.
After you have clicked on the website you wish to edit, you will be presented with your website overview page. Choose 'FTP' from the product navigation.
Managing your FTP Users
The 'FTP Settings' page provides an overview of your FTP users, with each account listed in a table. Along with viewing information on each user, you can edit or remove FTP users.
Please note: You cannot remove the primary FTP account.
How to add a new FTP user
Add new FTP user
If you wish to add a new FTP User, simply click on the button labelled 'Add New FTP User' when viewing the 'FTP Settings' page.
Enter FTP user information
This will bring up a form. Simply fill in the form with the relevant information. When you're done, click 'Create New User' to save your changes.
How to edit your FTP password
Edit your FTP Password
Due to security reasons, it is not possible to view a password for an FTP account. If you do not know you FTP password, we recommend you reset it. To change or reset an FTP password, simply click on tname of user you wish to edit, when viewing the 'FTP Settings' page.
Enter your new password
This will bring up a form. Simply fill in the fields with your new password. When you're done, click 'Save Settings' to save your changes.
Please note: It is not possible to edit a username of an FTP user.
How to delete an existing FTP User
Remove FTP User
If you wish to delete a existing FTP user simply click on the 'Remove' button (the 'trash' icon) for the user you wish to delete, when viewing the 'FTP Settings' page. This will remove the user permanently.
Please note: It is not possible to remove the main FTP account.