Back are hiring

10 March 2020


Who we are

We’re a web hosting company with nearly 20 years experience of providing quality web hosting and domain name services. Our motto is ‘exceptional service and support’ and we live it every day. Our main offices are based in the vibrant Northern Quarter district of Manchester, where you will find more cafes, bars and restaurants than you can shake a DNS record at. Our team currently comprises 15 genuinely awesome individuals. We try to get together for fun company events on a monthly basis. Sometimes we go to the pub, sometimes we go bowling. Sometimes we do both.

What we do

We host thousands of websites for a mainly UK audience of personal and small business clients. Our clients depend on us for rock solid, around the clock, quality support – served up with a cheerful smile. Even on days when the server has crashed, the hard disk data is unrecoverable, we’re all out of coffee, and it’s raining (hey it’s Manchester). Especially on those days.

We don’t work from predefined support scripts. We rely on smart, creative individuals who listen to each customer and find solutions for them, when they need it. Customers come first at We’d move mountains to help our customers. Thankfully England has no mountains – which makes tweaking Apache settings and php.ini files that much easier.

Who you are

You’re someone who is completely customer focused. No valley too low, no river too deep, no mountain… wait, we already covered mountains. You’re excited to speak with our clients be it over email, via the phone or maybe even in person. You’re adaptable, reliable, friendly, charming, geeky, cool, fun – all those good things. You’ve got more? Fantastic, we want to hear from you.

What you need to know about this position

We are looking for a full time member to join our support team; to help new and existing clients tackle any and all problems they might encounter with their hosted services.

You will have great English coupled with a proficiency in typing. The successful applicant will also have first rate interpersonal skills. The meek and timid need not apply. A working knowledge of website basics and WordPress in particular are essential.

Did we mention we love our customers? We can teach you all our proprietary secrets and technical wizardry – we’re nice like that – but we can’t teach you a positive customer attitude.

Detailed role

  • Successful applicant will initially train in offering first line support to clients.
  • Opportunities for training and increased role responsibility available over time.
  • Customer support is offered over email, telephone, and teamviewer.
  • Office based from our Manchester city centre office.
  • Remote work from home available one day per week, once fully trained.
  • Infrequent weekend work required on a rota basis.


If you’re interested in working for, please send a copy of your CV, along with a cover letter to Interviews will begin week of March 30th.



Hi! I am the the co-founder of and Business Development Director; I've been at this hosting lark for more than twenty two years, ulp.. I oversee multiple areas of our business to ensure products and services are meeting our customer's needs. You can get in touch over on LinkedIn or replying to any of most posts. In my spare time I am exceptionally interested in food and drink, I run several food website and am a multi-award winning, food and drink writer.