If you are not completely satisfied with our service, we will refund your money.
Can I cancel and get a refund?
As standard, UK law affords customers a 7 day 'cooling off period' where a purchase may be cancelled. 34SP.com offers a 30 day money back guarantee on all of our hosting accounts, including:
If you are not happy or feel the service is not for you, we will happily refund you in full. You should email any such request to firstname.lastname@example.org so a member of our support team can assist.
What cannot be cancelled?
We cannot offer a cancellation for domain name purchases. Domains are purchased through a third party supplier who create the domain specifically for the customer. Such purchases are not covered by the 'cooling off' protection period.
We cannot offer a cancellation for Dedicated Server purchases. Servers are purchased through a third party supplier who build the server specifically for the customer. Such purchases are not covered by the 'cooling off' protection period.
If you no longer wish to retain either of the above two services you must wait until the end of your contract period. You can then choose not to renew the service.