Updating your stored credit or debit card for recurring billing

You may have recently received an email from us asking you to update a stored debit or credit card. This is due to a change in the requirements for how we bill stored cards. As a result of this change we’re required to revalidate your stored card. Once we’ve done that we can continue to automatically bill you with no issues moving forward.

The process for updating your stored card is straightforward and should take no more than a minute or two:

• Login to https://account.34sp.com
• Select Billing
• Select Stored Cards
• Under the column showing Recurring Billing look for a grey X icon
• If you see a grey X, this card can no longer be used for automated payments
• Click the Remove button for this card

This will delete the card from our system. After you have removed the card, you can then re-add the card details using the Add New Card button at the top right of the screen. Finally, you can then select the Recurring Billing tab to link your newly stored card to any products you would like pay for using this card.

We expect the updated requirements to affect a certain percentage of cards, mainly ones added to our system in the last 12 months or so. As such, if you have additional cards added in this timeframe you may receive further reminders in the coming weeks and months.

We apologise for the inconvenience this may cause, and as ever, if you need any assistance please do not hesitate to call or email our team. We’re here seven days a week to help as needed.