Customer Story Callia Web

Jo Waltham, the founder of Callia Web, is an experienced website developer with a special focus on supporting small businesses and charitable organisations. Since officially launching Callia Web in 2013, Jo has built a reputation for creating websites tailored to her clients’ specific needs. 

With a background in IT support and a passion for directly supporting decision-makers, Jo prioritises working with businesses that value her personal and tailored approach to web development. Over the years, her journey has expanded from local projects to international clients across Chile and Japan.

The challenge

As someone responsible for building and maintaining numerous websites, Jo faced several challenges that impacted both her and her clients. One key concern was finding a hosting provider that balanced cost-efficiency with robust, reliable performance. Many of Jo’s clients are small businesses that expect high levels of security and stability for their websites, which are often key sources of revenue for their business. 

Additionally, Jo needed a hosting solution that allowed her to act as a technical contact without removing her clients’ control over their hosting accounts. Clients needed to maintain ownership of their domains and hosting services while still benefiting from Jo’s support when necessary.

“I want my clients to have full control over their domains and hosting accounts. If something happens to me, they should be able to carry on without disruption,” Jo emphasised.

Another challenge Jo highlighted was the need for automated updates and security measures, ensuring client websites stay up to date with minimal intervention. 

Our solution

Jo initially discovered 34SP.com through attending WordCamp events, which 34SP.com has supported for many years. The combination of competitive pricing, secure containerised hosting, and friendly, responsive support made 34SP.com an ideal partner for Callia Web’s needs.

Jo was particularly impressed by 34SP.com’s technical contact system, which allows her to manage clients’ hosting accounts efficiently without compromising their control or data security. This feature has been a significant time-saver, enabling Jo to speak directly with technical support on behalf of her clients while ensuring no unauthorised changes occur without client approval.

“The ability to act as a technical contact without taking ownership away from the client is invaluable. Not all hosting companies offer this and it’s been a game-changer for me,” Jo shared.

The 34SP.com team’s commitment to customer care also stood out from the start. Jo noted, “Their support is friendly and effective. They know me and understand my needs, which makes troubleshooting much smoother.”

The results

Since partnering with 34SP.com, Jo has successfully streamlined her hosting approach, enabling her to more efficiently manage her clients’ websites. The ease of updating things like plugins and handling technical queries has reduced her workload, freeing up time to focus on client projects.

“I’m able to manage multiple client accounts smoothly, and I know I can rely on 34SP.com’s team if issues arise. It’s saved me countless hours,” Jo explained.

Jo has also had fantastic feedback from her clients, many of whom continue to choose 34SP.com based on her recommendations. The platform provides peace of mind for businesses seeking security and minimal downtime, particularly for business owners with limited technical expertise.

Jo’s Advice

For businesses seeking a hosting partner, Jo emphasises the importance of balancing cost, security, and support. 

“A good hosting provider isn’t just about uptime. It’s about how they handle issues when they arise,” she explained.

Jo also recommends selecting a hosting solution that aligns with your long-term needs. By maintaining a relationship with a trusted provider like 34SP.com, her clients can focus on growing their businesses without the constant worry of technical disruptions.

Finally, Jo highlights the value of community involvement. For her, the WordPress ecosystem has been instrumental in building connections, sharing knowledge, and fostering collaboration. “I love WordCamps. They are crucial for bringing the community together and creating opportunities to learn and network. It was a real bonus to see 34SP.com face to face and proactively taking part in the community” she shared.