34SP.com is hiring – Inbound sales and account rep

Who we are

We’re a web hosting company with nearly fifteen years experience of providing quality web hosting and domain name services. Our motto is ‘exceptional service and support’ and we live it every day.

Our main offices are based in the vibrant Northern Quarter district of Manchester, where you will find more cafes, bars and restaurants than you can shake a DNS record at. Our team currently comprises sixteen genuinely awesome, full time individuals. We try to get together for fun company events on a monthly basis. Sometimes we go to the pub, sometimes we go bowling. Sometimes we do both.

 

What we do

We host thousands of websites for a mainly UK audience of personal and small business clients. Our clients depend on us for rock solid, around the clock, quality support – served up with a cheerful smile. Even on days where the server crashed, the hard disk data is unrecoverable, and we’re all out of coffee – and it’s raining (hey it’s Manchester). Especially on those days.

We don’t work from predefined support scripts. We rely on smart, creative individuals who listen to each customer and find solutions for them, when they need it. Customers come first at 34SP.com. We’d move mountains to help our customers. Thankfully England has no mountains – which makes tweaking Apache settings and php.ini files that much easier.

 

Who you are

You’re someone who is completely customer focused. No valley too low, no river too deep, no mountain, oh wait, we already covered mountains. You’re excited to speak with our clients be it over email, via the phone or maybe even in person.

You’re adaptable, reliable, friendly, charming, geeky, cool, fun – all those good things. You’ve got more? Fantastic, we want to hear from you.

 

What you need to know about this position

We are looking for a first rate account and sales representative. This role includes tasks such as…

* Handling inbound sales queries (phone and email)
* Recording and following up on sales leads
* Working with existing customers on billing matters

…and much more. In a nutshell we’re looking for someone bright, engaging and smart who can build relationships with both our existing customers and new ones. We want to make sure each customer receives the correct product and service. No hard sell, no cold calling, that’s not the 34SP.com way.

Did we mention we love our customers? We can teach you all our proprietary secrets and technical wizardry – we’re nice like that – but we can’t teach you a positive customer attitude.

This position involves a significant amount of time speaking to our customers on the phone; the successful applicant will have tremendous phone skills. The meek and timid need not apply.

Detailed technical experience of running websites, servers and domains is not crucial but would be highly advantageous. We hope you’ve seen a computer, used the Internet and understand what a website is though.

 

What else do I need to know

Basic salary of 18K per year
+ per unit sales bounties
+ quarterly bonus based off new sales growth per quarter

Hours are Monday through Friday, 0800 through 1700 (subject to some slight flexibility). We start all new hires on a 3 month trial. Applications and CV’s should be emailed to Stuart via stu@34sp.com with with subject “Sales rep job”.