PROFESSIONAL HOSTING DETAILED SPECIFICATIONS

HARDWARE

34SP.com uses Dell professional computer servers for all Professional Hosting accounts. Every account is provisioned on Dell hardware with the following specifications:

• PowerEdge R200 with Quad Core Xeon X3370 (3.0GHz)
• 8GB RAM
• 160GB Serial ATA HD (boot drive only)
• Storage via Dell EqualLogic PS5000X - With 10,000 RPM SAS disks

SOFTWARE VERSIONS

Each Professional Hosting account server is preconfigured with the following software versions supported:

• Operating System - CentOS 5.2
• Plesk Version - 8.6
• PHP Version - 5.2.9
• MySQL Version - 5.0.77
• WebDAV - Available
• Java - 1.6.0 via Tomcat
• Webalizer - Version 2.01

NETWORK CONNECTIVITY

34SP.com utilises a multi-homed BGP routed network.

34SP.com is also a Local Internet Registry (LIR) as a member of the RIPE NCC. As an LIR 34SP.com is independently responsible for the administration and allocation of the address space that underpins our network.

Primary Transit Providers	Level(3) and Abovenet networks (additional networks as demand requires)
Routers and Switches	100% Cisco Systems equipment
Average Network Connectivity	60mbps
Burstable Network Connectivity	300mbps

DATA CENTRE SPECIFICATIONS

All 34SP.com facilities are modern high specification world class data centers.

Our data centers are staffed to support on site engineering, installation, operations and maintenance activities. Fully managed 24/7/365 by skilled engineers and monitored around the clock by Network Operations Center staff and security personnel.

All centers are specially designed, equipped and secured to the highest standards, with redundancy at all levels. All boast state of the art systems including:

• Air conditioning with n+1 redundancy, average 22C temperature
• Fire protection inc laser smoke detection. alarm installation and VESDA (very early smoke detection alarm) sensors
• Automatic argon gas based fire suppression system
• Water detection systems
• 365/24/7 Security patrols and surveillance
• 230V AC UPS Power Capacity, 2n redundant with 10 minutes autonomy
• Raised anti static flooring
• Electrically grounded infrastructure
• Lighting 400 Lux at ground Level
• 24/7 Facility access
• Indefinite power supplied by backup diesel generator
• Overhead cabling

INCLUDED SCRIPT INSTALLERS

Click here to view a complete list of our complimentary script installers.

OFF SITE BACKUP SPECIFICATIONS

Every Professional Hosting account is comprehensively backed up once each week. Client data is transferred offsite via a high speed VPN directly to recovery servers managed at the 34SP.com corporate headquarters.

TECHNICAL SUPPORT STATISTICS

Available Support Channels

• Phone
• Email
• Live Chat
• Forums
• Knowledge Base

Current average technical support feedback ratings

October – December Ratings = 4.9 / 5.0

REPRESENTATIVE CLIENT FEEDBACK

"34sp.com is the best Internet hosting company I know. You always deal with my requests very quickly and efficiently. As a result I have recommended 34SP.com to friends and clients. Thank you."
Rachel M.

"Excellent support as always from you guys. It's been one of the main pleasures of hosting my clients websites with 34SP.com - the support is second to none. Thanks."
Chris D.

"Once again the 34SP.com support team have managed to help me out. The speed and level of response was fabulous. Particularly for a technophobe like myself. Many thanks to Olly, Mike and Joe."
Paul M.

"Your support and customer service is one of the best I have ever come across. My case was handled quickly and in a very friendly manner. Thank you so much."
Chris N.

"Amazing technical support - just created account and spoke with someone else - so refreshing dealing with experts!"
Paul H.

"Again, I got an answer perfectly tailored to my question. Not a standard response that didn't actually fit with what I needed to know."
Alison T.

"Support has always been excellent, and it is me who always fails to provide feedback! Please take this as a blanket feedback which applies to all past issues. Please keep up the good work!"
Letitia M.

"Your support is getting even better - soon you'll be sending me the answers before I've typed them! Cheers!"
Paul W.

Read more website hosting client feedback

GUARANTEES

100% Network Uptime Guarantee

30 Day Money Back Guarantee
If you are not completely satisfied with our services, we will refund your money.

Click here to view our complete list of web hosting prices and domain name prices.