In a world crowded with hosting companies, you need to be sure you're picking the very best when hosting your valuable site. So why should you become a 34SP.com client?
1. Our Commitment to Service
Other hosting companies sell you disk space, bandwidth and email boxes. At 34SP.com we sell our service.
The service department at 34SP.com consists of our own employees, trained by us with deep expertise in all aspects of your hosting account. Service is our very first priority. In fact, it isn't unusual for members of the executive team to directly answer customer service calls. This is reflected in the quality and speed of our service responses.
2. 98% of Our Clients Would Recommend Us
Our satisfaction ratings are very high. In fact, recent surveys indicate that 98% of our clients would recommend our services. We get most of our new business through the recommendations of current clients - that's probably how you first heard about us.
3. Our Commitment to Your Satisfaction
At 34SP.com we have only one measure of success - your complete satisfaction as our client. If you are not satisfied for any reason, we will refund your money.
4. We Are Technical Experts
At 34SP.com we are technical experts. Rigorous screening, testing, and training of potential service employees. Deep experience built over 18 years of web hosting for real world client sites. Ongoing technical seminars and training. Hands on assistance with technically challenging web hosting projects including everything from dedicated servers, to VPS, to ecommerce, to reseller accounts, to business hosting and everything in between. These all ensure that when you contact us for assistance, you will be in touch directly with a true technical expert in all aspects of web hosting.
5. We Invest in The Best Equipment
Other hosting companies try to save money by purchasing discounted computer hardware. At 34SP.com we purchase only the very best equipment. You can view the hardware that we use here. Other hosting companies won't tell you what type of computer your account is on. That is because if you knew - you would leave their service - and then sign up with us. Because we use only Dell professional brand new computers and Cisco switches and routers. In other words, the best.
6. We Listen to You
34SP.com asks for your feedback every time we perform service for you. We also keep a running tally of our performance as rated by you. Our current average technical support feedback ratings are 4.9 / 5.0
Additionally, 34SP.com conducts periodic client surveys to assess product needs and satisfaction levels.
7. 15 Years of Experience
34SP.com has been in the web hosting business for over 18 years. The same people who founded the company are still here. We've never been sold, acquired or merged with another company. That means we have an enormous amount of experience in web hosting that only the 'school of hard knocks' teaches you.
8. Our Service is Reliable
34SP.com was recently named one of the Top 50 Most Reliable Web Hosts by Netcraft - the independent online measurement service.
9. 100% Money Back Guarantee
Everything that you purchase from 34SP.com is covered by our comprehensive money back guarantee: if you are not satisfied for any reason, we will refund your money.
10. Our Prices Are Great
You might think that in order to offer you everything in one account, with all the generous resources included, world class customer service, plus free weekly backups, that our prices would have to be higher. They aren't. In fact, our prices for the exact same services are much lower than most competitors. There are 3 reasons for our low prices:
- We are a small private company that doesn't require as much cash to operate.
- 34SP.com operates very efficiently, automating or combining tasks to save money.
- Our management takes a long term view. We want to have clients for a very long time at a lower price - rather than try to gain as much as possible in a short time.