{"id":782,"date":"2021-08-03T08:00:34","date_gmt":"2021-08-03T08:00:34","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=782"},"modified":"2025-01-30T11:27:11","modified_gmt":"2025-01-30T11:27:11","slug":"how-to-manage-your-ftp-access-details","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details","title":{"rendered":"How to manage your SFTP access details"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background-color:#f6faff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Applies to:<\/strong><br>Professional Hosting<br>Universal Hosting<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Difficulty:<\/strong><br>Easy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Time Needed:<\/strong><br>10 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\/#How_to_view_your_SFTP_access_details\" >How to view your SFTP access details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\/#How_to_add_a_new_SFTP_user\" >How to add a new SFTP user<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\/#How_to_edit_your_SFTP_password\" >How to edit your SFTP password<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\/#How_to_delete_an_existing_SFTP_User\" >How to delete an existing SFTP User<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is a quick step-by-step guide to viewing, editing, adding and removing SFTP users via the 34SP.com Control Panel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_view_your_SFTP_access_details\"><\/span>How to view your SFTP access details<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Login to your account<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Firstly, you&#8217;ll need to login to your 34SP.com account at&nbsp;<a href=\"https:\/\/account.34sp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/account.34sp.com<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/login-001.1-4.jpg\" alt=\"\" class=\"wp-image-783\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/login-001.1-4.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/login-001.1-4-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<\/h5>\n\n\n\n<h4 class=\"wp-block-heading\">Choose &#8216;Manage Sites&#8217;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have logged in, click on the&nbsp;<strong>&#8216;Manage Sites&#8217;<\/strong>&nbsp;icon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a list of websites or domain names you have in your 34SP.com account. Simply choose the website you wish to edit by clicking on it.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/manage-sites-001.1-4.jpg\" alt=\"\" class=\"wp-image-784\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/manage-sites-001.1-4.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/manage-sites-001.1-4-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 3<br>Choose &#8216;SFTP\/SSH&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">After you have clicked on the website you wish to edit, you will be presented with your website overview page. Choose\u00a0<strong>&#8216;SFTP\/SSH&#8217;<\/strong>\u00a0from the product navigation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"162\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.17.34.png\" alt=\"\" class=\"wp-image-2459\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 4<br>Managing your SFTP Users<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">The\u00a0<strong>&#8216;SFTP Settings&#8217;<\/strong>\u00a0page provides an overview of your SFTP users, with each account listed in a table. Along with viewing information on each user, you can edit or remove SFTP users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>\u00a0You cannot remove the primary SFTP account.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1562\" height=\"1060\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33.png\" alt=\"\" class=\"wp-image-2460\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33.png 1562w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33-300x204.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33-1024x695.png 1024w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33-768x521.png 768w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.18.33-1536x1042.png 1536w\" sizes=\"auto, (max-width: 1562px) 100vw, 1562px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_add_a_new_SFTP_user\"><\/span>How to add a new SFTP user<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Add new SFTP user<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to add a new SFTP User, simply click on the button labelled\u00a0<strong>&#8216;Add New SFTP User&#8217;<\/strong>\u00a0when viewing the\u00a0<strong>&#8216;SFTP Settings&#8217;<\/strong>\u00a0page.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"358\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.19.04.png\" alt=\"\" class=\"wp-image-2461\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.19.04.png 730w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.19.04-300x147.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Enter SFTP user information<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a form. Simply fill in the form with the relevant information. When you&#8217;re done, click&nbsp;<strong>&#8216;Create New User&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2294\" height=\"1108\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51.png\" alt=\"\" class=\"wp-image-2462\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51.png 2294w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51-300x145.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51-1024x495.png 1024w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51-768x371.png 768w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51-1536x742.png 1536w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.20.51-2048x989.png 2048w\" sizes=\"auto, (max-width: 2294px) 100vw, 2294px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_edit_your_SFTP_password\"><\/span>How to edit your SFTP password<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Edit your SFTP Password<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Due to security reasons, it is not possible to view a password for an SFTP account. If you do not know you SFTP password, we recommend you reset it. To change or reset an SFTP password, simply click on the name of user you wish to edit, when viewing the\u00a0<strong>&#8216;SFTP Settings&#8217;<\/strong>\u00a0page.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"964\" height=\"448\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.25.png\" alt=\"\" class=\"wp-image-2463\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.25.png 964w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.25-300x139.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.25-768x357.png 768w\" sizes=\"auto, (max-width: 964px) 100vw, 964px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Enter your new password<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a form. Simply fill in the fields with your new password. When you&#8217;re done, click&nbsp;<strong>&#8216;Save Settings&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>\u00a0It is not possible to edit a username of an SFTP user.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1892\" height=\"888\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58.png\" alt=\"\" class=\"wp-image-2464\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58.png 1892w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58-300x141.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58-1024x481.png 1024w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58-768x360.png 768w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.21.58-1536x721.png 1536w\" sizes=\"auto, (max-width: 1892px) 100vw, 1892px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_delete_an_existing_SFTP_User\"><\/span>How to delete an existing SFTP User<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Remove SFTP User<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to delete a existing SFTP user simply click on the\u00a0<strong>&#8216;Remove&#8217;<\/strong>\u00a0button (the &#8216;trash&#8217; icon) for the user you wish to delete, when viewing the\u00a0<strong>&#8216;SFTP Settings&#8217;<\/strong>\u00a0page. This will remove the user permanently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>\u00a0It is not possible to remove the main SFTP account.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"444\" src=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.22.25.png\" alt=\"\" class=\"wp-image-2465\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.22.25.png 770w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.22.25-300x173.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/08\/Screenshot-2025-01-29-at-12.22.25-768x443.png 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Applies to:Professional HostingUniversal Hosting Difficulty:Easy Time Needed:10 minutes Introduction This is a quick step-by-step guide to viewing, editing, adding and removing SFTP users via the 34SP.com Control Panel. How to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,30],"tags":[99],"class_list":["post-782","post","type-post","status-publish","format-standard","hentry","category-professional-hosting","category-universal-hosting","tag-ftp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to manage your SFTP access details | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step guide to viewing, editing, adding and removing FTP users via the 34SP.com Control Panel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.34sp.com/kb\/how-to-manage-your-ftp-access-details\" \/>\n<meta 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