{"id":583,"date":"2021-07-23T08:14:04","date_gmt":"2021-07-23T08:14:04","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=583"},"modified":"2022-10-06T13:00:41","modified_gmt":"2022-10-06T13:00:41","slug":"updating-email-spam-filters","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/updating-email-spam-filters","title":{"rendered":"Updating email spam filters"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background-color:#f6faff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Applies to:<\/strong><br>Professional Hosting<br>Universal Hosting<br>WordPress Hosting<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Difficulty:<\/strong><br>Easy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Time Needed:<\/strong><br>5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Updating email spam filters\" width=\"952\" height=\"536\" src=\"https:\/\/www.youtube.com\/embed\/BJ0iKrnYqiM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.34sp.com/kb\/updating-email-spam-filters\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.34sp.com/kb\/updating-email-spam-filters\/#Updating_spam_filter_settings\" >Updating spam filter settings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.34sp.com/kb\/updating-email-spam-filters\/#Blacklist_or_whitelist_specific_addresses\" >Blacklist or whitelist specific addresses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.34sp.com/kb\/updating-email-spam-filters\/#Automatically_delete_spam\" >Automatically delete spam<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is a quick step-by-step walkthrough for updating spam filter settings via the webmail interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>&nbsp;This article is only applicable for email mailboxes on 34SP.com&#8217;s Mercury Mail system.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Updating_spam_filter_settings\"><\/span>Updating spam filter settings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Logging into webmail<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Firstly, you&#8217;ll need to login to your webmail account at http:\/\/mail.34sp.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a login form. Enter the email address you wish to access for the&nbsp;<strong>&#8216;Username&#8217;<\/strong>&nbsp;and the mailbox password for the&nbsp;<strong>&#8216;Password&#8217;<\/strong>. When you have entered the relevant details, click&nbsp;<strong>&#8216;Login&#8217;<\/strong>&nbsp;to access webmail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>&nbsp;Where domain is &#8220;yourdomainname.com&#8221;, please replace with your own domain name.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/hosting-email-008.1-3.jpg\" alt=\"\" class=\"wp-image-584\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/hosting-email-008.1-3.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/hosting-email-008.1-3-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Choose &#8216;Settings&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have logged in, click on the&nbsp;<strong>&#8216;Settings&#8217;<\/strong>&nbsp;tab.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-2.jpg\" alt=\"\" class=\"wp-image-585\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 3<br>Choose &#8216;Spam&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">After you have clicked on the&nbsp;<strong>&#8216;Settings&#8217;<\/strong>&nbsp;tab, you will be presented with a list of options. Please click on the option labelled&nbsp;<strong>&#8216;Spam&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-001.2.jpg\" alt=\"\" class=\"wp-image-586\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-001.2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-001.2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-001.2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 4<br>Choose &#8216;General Settings&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">After you have clicked on the&nbsp;<strong>&#8216;Spam&#8217;<\/strong>&nbsp;option, you will be presented with another list of options. Please click on the option labelled&nbsp;<strong>&#8216;General Settings&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-002.2.jpg\" alt=\"\" class=\"wp-image-587\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-002.2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-002.2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-002.2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 5<br>Update score threshold<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a form. Choose your threshold score from the dropdown labelled&nbsp;<strong>&#8216;Score threshold&#8217;<\/strong>&nbsp;if you wish to make the general spam filtering more or less aggressive. The lower the number, the more aggressive the filtering will be.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you&#8217;re done, click&nbsp;<strong>&#8216;Save&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-003.2.jpg\" alt=\"\" class=\"wp-image-588\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-003.2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-003.2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-003.2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Blacklist_or_whitelist_specific_addresses\"><\/span>Blacklist or whitelist specific addresses<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Choose &#8216;Address Rules&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to blacklist or whitelist a specific email address, simply click on the&nbsp;<strong>&#8216;Address Rules&#8217;<\/strong>, when viewing the&nbsp;<strong>&#8216;Spam&#8217;<\/strong>&nbsp;options.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-004.2.jpg\" alt=\"\" class=\"wp-image-589\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-004.2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-004.2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-004.2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Create rules<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a form. Create your rules using the dropdown menu to either accept or reject mail, then enter the email address you wish to accept\/reject into the adjacent form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you&#8217;re done, click&nbsp;<strong>&#8216;Save&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-005.2.jpg\" alt=\"\" class=\"wp-image-591\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-005.2.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-005.2-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-spam-005.2-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automatically_delete_spam\"><\/span>Automatically delete spam<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Choose &#8216;Settings&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to automatically delete spam, simply click on the&nbsp;<strong>&#8216;Settings&#8217;<\/strong>&nbsp;tab.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-1-1.jpg\" alt=\"\" class=\"wp-image-592\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-1-1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-1-1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-settings-001.2-1-1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Choose &#8216;Filters&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">After you have clicked on the &#8216;Settings&#8217; tab, you will be presented with a list of options. Please click on the option labelled&nbsp;<strong>&#8216;Filters&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-001.2-1.jpg\" alt=\"\" class=\"wp-image-593\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-001.2-1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-001.2-1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-001.2-1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 3<br>Add filter<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up 2 columns, labelled&nbsp;<strong>&#8216;Filter Sets&#8217;<\/strong>&nbsp;and&nbsp;<strong>&#8216;Filters&#8217;<\/strong>. Navigate to the bottom of the&nbsp;<strong>&#8216;Filters&#8217;<\/strong>&nbsp;column, and click on the plus (+) icon.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-002.2-1.jpg\" alt=\"\" class=\"wp-image-594\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-002.2-1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-002.2-1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-filters-002.2-1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 4<br>Create filter<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will bring up a form. In the&nbsp;<strong>&#8216;Filter Name&#8217;<\/strong>&nbsp;field, give your filter a name such as &#8216;Delete-SPAM&#8217;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the fieldset labelled&nbsp;<strong>&#8216;For incoming mail&#8217;<\/strong>, click on the checkbox labelled&nbsp;<strong>&#8216;matching any of the following rules&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-autoresponder-001.2-1.jpg\" alt=\"\" class=\"wp-image-595\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-autoresponder-001.2-1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-autoresponder-001.2-1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-autoresponder-001.2-1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 5<br>Specify the filter&#8217;s conditions<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">From the first dropdown menu, select&nbsp;<strong>&#8216;&#8230;&#8217;<\/strong>&nbsp;(the last option on the dropdown menu). Then in the text field, enter the following:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><code>X-Spam-Flag<\/code><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leave the second dropdown menu on&nbsp;<strong>&#8216;Contains&#8217;<\/strong>, then in the final text field enter the following:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><code>YES<\/code><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-001.1.jpg\" alt=\"\" class=\"wp-image-596\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-001.1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-001.1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-001.1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 6<br>Delete spam messages<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Under the fieldset labelled&nbsp;<strong>&#8216;&#8230;execute the following actions&#8217;<\/strong>, click on the first dropdown menu and choose&nbsp;<strong>&#8216;Delete message&#8217;<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you&#8217;re done, click&nbsp;<strong>&#8216;Save&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"540\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-002.1.jpg\" alt=\"\" class=\"wp-image-597\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-002.1.jpg 900w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-002.1-300x180.jpg 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-002.1-768x461.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 7<br>Locate the Move Spam to Junk Folder filter<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">By default, spam mail will be moved to your Junk folder. If you want to automatically delete spam email, you will need to prevent it being moved to another folder so that it doesn&#8217;t fill up your mailbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the&nbsp;<strong>&#8216;Filters&#8217;<\/strong>&nbsp;list, there will probably be a filter called&nbsp;<strong>&#8216;Move Spam to Junk Folder&#8217; Click on this filter to show details of it to the right.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"738\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-003.1-1024x738.png\" alt=\"\" class=\"wp-image-598\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-003.1-1024x738.png 1024w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-003.1-300x216.png 300w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-003.1-768x553.png 768w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-003.1.png 1360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 8<br>Disable the Move Spam to Junk Folder filter<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Tick the box labelled&nbsp;<strong>&#8216;Filter disabled&#8217;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click&nbsp;<strong>&#8216;Save&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"394\" height=\"150\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-004.1.png\" alt=\"\" class=\"wp-image-599\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-004.1.png 394w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/roundcube-delete-spam-004.1-300x114.png 300w\" sizes=\"auto, (max-width: 394px) 100vw, 394px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Applies to:Professional HostingUniversal HostingWordPress Hosting Difficulty:Easy Time Needed:5 minutes Introduction This is a quick step-by-step walkthrough for updating spam filter settings via the webmail interface. Please note:&nbsp;This article is only&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3,30,2],"tags":[97],"class_list":["post-583","post","type-post","status-publish","format-standard","hentry","category-email","category-professional-hosting","category-universal-hosting","category-wordpress-hosting","tag-spam-filters"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Updating email spam filters | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step walkthrough for updating spam filter settings via the webmail interface.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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