{"id":544,"date":"2021-07-22T08:35:15","date_gmt":"2021-07-22T08:35:15","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=544"},"modified":"2021-07-22T08:35:17","modified_gmt":"2021-07-22T08:35:17","slug":"updating-the-imap-path-prefix-in-outlook","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/updating-the-imap-path-prefix-in-outlook","title":{"rendered":"Updating the IMAP path prefix in Outlook"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background-color:#f6faff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Applies to:<\/strong><br>Professional Hosting<br>Universal Hosting<br>WordPress Hosting<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Difficulty:<\/strong><br>Easy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Time Needed:<\/strong><br>5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to update the IMAP prefix in Outlook\" width=\"952\" height=\"536\" src=\"https:\/\/www.youtube.com\/embed\/yBEM2WjisVc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is a quick step-by-step guide to updating the IMAP path prefix in Outlook (Windows), to correctly route your mail program to show all folders.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Open Outlook<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Firstly, you&#8217;ll need to open&nbsp;<strong>Outlook<\/strong>&nbsp;by clicking on the&nbsp;<strong>Outlook<\/strong>&nbsp;icon.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-001.1-3.jpg\" alt=\"\" class=\"wp-image-545\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-001.1-3.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-001.1-3-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Choose &#8216;File&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Once Outlook has opened, click on&nbsp;<strong>&#8216;File&#8217;<\/strong>&nbsp;from the main menu.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-002.1-2.jpg\" alt=\"\" class=\"wp-image-546\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-002.1-2.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-002.1-2-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 3<br>Choose &#8216;Account Settings&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Select&nbsp;<strong>&#8216;Info&#8217;<\/strong>&nbsp;from the menu on the left hand side. You will then be presented with a page titled&nbsp;<strong>&#8216;Account Information&#8217;<\/strong>. Choose the email address you wish to edit, then click on the button labelled&nbsp;<strong>&#8216;Account Settings&#8217;<\/strong>. From the drop down menu, click on the option labelled&nbsp;<strong>&#8216;Account Settings&#8230;&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-003.1.jpg\" alt=\"\" class=\"wp-image-547\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-003.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-003.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 4<br>Double click on the email address<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">You will be presented with dialog box. Please double click on the email address you wish to edit.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-004.1.jpg\" alt=\"\" class=\"wp-image-548\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-004.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-004.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 5<br>Choose &#8216;More Settings&#8230;&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will open a new dialog box, listing the details of your email account. Please click on the button labelled&nbsp;<strong>&#8216;More Settings&#8230;&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-005.1.jpg\" alt=\"\" class=\"wp-image-549\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-005.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-005.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 6<br>Choose &#8216;Advanced&#8217;<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will open a another new dialog box. Please click on the tab labelled&nbsp;<strong>&#8216;Advanced&#8217;<\/strong>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-006.1.jpg\" alt=\"\" class=\"wp-image-550\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-006.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-006.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 7<br>Update the root folder path<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When you are viewing the advanced tab, locate the field labelled&nbsp;<strong>&#8216;Root folder path&#8217;<\/strong>. If you have anything in this field, please remove it as it should be left blank. Then click on the button labelled&nbsp;<strong>&#8216;OK&#8217;<\/strong>&nbsp;to save your changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-007.1.jpg\" alt=\"\" class=\"wp-image-551\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-007.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-007.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 8<br>Save Your Changes<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">This will return you to the previous dialog box labelled&nbsp;<strong>&#8216;Change Account&#8217;<\/strong>. To close this box, simply click on the button labelled&nbsp;<strong>&#8216;Next &gt; &#8216;<\/strong>, then click on the button labelled&nbsp;<strong>&#8216;Close&#8217;<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may need to close your mail client for the new settings to take effect. Once completed, you should be able to see all files that were present on the old mail system.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-008.1.jpg\" alt=\"\" class=\"wp-image-552\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-008.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/07\/email-outlook-imap-008.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Applies to:Professional HostingUniversal HostingWordPress Hosting Difficulty:Easy Time Needed:5 minutes Introduction This is a quick step-by-step guide to updating the IMAP path prefix in Outlook (Windows), to correctly route your mail&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3,30,2],"tags":[],"class_list":["post-544","post","type-post","status-publish","format-standard","hentry","category-email","category-professional-hosting","category-universal-hosting","category-wordpress-hosting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Updating the IMAP path prefix in Outlook | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step guide to updating the IMAP path prefix in Outlook (Windows).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.34sp.com/kb\/updating-the-imap-path-prefix-in-outlook\" \/>\n<meta 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