{"id":478,"date":"2021-07-21T09:17:42","date_gmt":"2021-07-21T09:17:42","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=478"},"modified":"2026-01-28T11:44:08","modified_gmt":"2026-01-28T11:44:08","slug":"how-to-use-connection-doctor-on-mac-mail","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/how-to-use-connection-doctor-on-mac-mail","title":{"rendered":"How to use Connection Doctor on Mac Mail"},"content":{"rendered":"\n
\n
\n

Applies to:<\/strong>
Professional Hosting
Universal Hosting
Reseller Hosting
WordPress Hosting<\/p>\n<\/div>\n\n\n\n

\n

Difficulty:<\/strong>
Easy<\/p>\n<\/div>\n\n\n\n

\n

Time Needed:<\/strong>
5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n

How to use Mail Connection Doctor<\/h2>\n\n\n\n

This is a quick step-by-step guide to using ‘Mail Connection Doctor’ in Mac Mail (on macOS High Sierra) so that you can diagnose email connection issues you may be experiencing.<\/p>\n\n\n\n

\n\n\n\n

How to use Mail Connection Doctor<\/h2>\n\n\n\n
\n
\n
STEP 1
Open Mac Mail<\/h5>\n\n\n\n

Firstly, you’ll need to open Mac Mail<\/strong> by clicking on the Mail<\/strong> icon, in your dock.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 2
Choose ‘Window > Connection Doctor’<\/h5>\n\n\n\n

Once Mac Mail has opened, choose ‘Window’<\/strong> from the main menu, then from the drop-down menu choose ‘Connection Doctor’<\/strong>.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 3
View your connection diagnosis<\/h5>\n\n\n\n

This will open the Mail Connection Doctor, which will display your connection information.<\/p>\n\n\n\n

Error messages that start ‘Trying to log into this…’<\/strong>suggest that either your email\/password combination are incorrect, or that your email service is currently experiencing an outage.<\/p>\n\n\n\n

Error messages that start ‘Could not connect to this…’<\/strong> suggest that your mailbox settings may not be correct, or that you may be experiencing local network issues.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Applies to:Professional HostingUniversal HostingReseller HostingWordPress Hosting Difficulty:Easy Time Needed:5 minutes How to use Mail Connection Doctor This is a quick step-by-step guide to using ‘Mail Connection Doctor’ in Mac Mail…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,30,2],"tags":[88,83],"class_list":["post-478","post","type-post","status-publish","format-standard","hentry","category-professional-hosting","category-universal-hosting","category-wordpress-hosting","tag-connection-doctor","tag-mac-mail"],"acf":[],"yoast_head":"\nHow to use Connection Doctor on Mac Mail | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step guide to using 'Mail Connection Doctor' in Mac Mail (on macOS High Sierra)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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