{"id":1251,"date":"2021-09-16T08:37:30","date_gmt":"2021-09-16T08:37:30","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=1251"},"modified":"2021-09-16T08:37:32","modified_gmt":"2021-09-16T08:37:32","slug":"how-to-create-a-support-ticket-via-the-control-panel","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/how-to-create-a-support-ticket-via-the-control-panel","title":{"rendered":"How to create a support ticket via the Control Panel"},"content":{"rendered":"\n
\n
\n

Applies to:<\/strong>
Reseller Hosting<\/p>\n<\/div>\n\n\n\n

\n

Difficulty:<\/strong>
Easy<\/p>\n<\/div>\n\n\n\n

\n

Time Needed:<\/strong>
5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n

Introduction<\/h3>\n\n\n\n

This is a quick step-by-step walkthrough for creating a new support ticket via the 34SP.com Control Panel.<\/p>\n\n\n\n

You can to contact our technical support team via email (support@34sp.com<\/a>). In the event that you do not have access to email, you can create a support ticket via our Control Panel.<\/p>\n\n\n\n

Please note:<\/strong>\u00a0Tickets created inside the 34SP.com Control Panel do not require authentication. For more details on ticket authentication, please see\u00a0‘How to authenticate a support ticket’.<\/p>\n\n\n\n

\n\n\n\n

Creating a new support ticket<\/h2>\n\n\n\n
\n
\n
STEP 1
Login to your account<\/h5>\n\n\n\n

Firstly, you’ll need to login to your 34SP.com account at https:\/\/account.34sp.com<\/a>.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 2
Choose ‘Support Tickets’<\/h5>\n\n\n\n

Once you have logged in, click on the ‘My Support’<\/strong> icon.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 3
Choose ‘Create New Ticket’<\/h5>\n\n\n\n

When viewing the ‘My Support’<\/strong> page, just click on the tab labelled ‘Create New Ticket’<\/strong>.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 4
Creating a support ticket<\/h5>\n\n\n\n

This will bring up a form. In the field labelled ‘Subject’<\/strong> please enter a subject that summarises the nature of your ticket.<\/p>\n\n\n\n

In the ‘Product’<\/strong> field, please select which product you want to give your contact access to and check the relevant box.<\/p>\n\n\n\n

In the ‘Message’<\/strong> field, please provide as much detail as possible about the issue you are experiencing.<\/p>\n\n\n\n

When you’re done, click ‘Create Support Ticket’<\/strong> and your ticket will be submitted to our technical support team.<\/p>\n\n\n\n

Please note:<\/strong> Our support team will respond to tickets via email, it is not possible to access responses from inside the 34SP.com Control Panel.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Applies to:Reseller Hosting Difficulty:Easy Time Needed:5 minutes Introduction This is a quick step-by-step walkthrough for creating a new support ticket via the 34SP.com Control Panel. 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