{"id":1245,"date":"2021-09-16T08:32:01","date_gmt":"2021-09-16T08:32:01","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=1245"},"modified":"2021-09-16T08:32:03","modified_gmt":"2021-09-16T08:32:03","slug":"how-to-authenticate-a-support-ticket","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket","title":{"rendered":"How to authenticate a support ticket"},"content":{"rendered":"\n
\n
\n

Applies to:<\/strong>
Account Management<\/p>\n<\/div>\n\n\n\n

\n

Difficulty:<\/strong>
Easy<\/p>\n<\/div>\n\n\n\n

\n

Time Needed:<\/strong>
5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n

Introduction<\/h3>\n\n\n\n

This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.<\/p>\n\n\n\n

If you contact our technical support team via email (support@34sp.com<\/a>) they may ask you to authenticate your support ticket. The ticket authentication process is a security procedure, designed to increase the security of you account information.<\/p>\n\n\n\n

Please note:<\/strong>\u00a0Tickets created inside the 34SP.com Control Panel do not require authenticating. For more details on creating support tickets via the Control Panel, please see\u00a0‘How to create a support ticket via the Control Panel’.<\/p>\n\n\n\n

\n\n\n\n

Authenticating a support ticket<\/h2>\n\n\n\n
\n
\n
STEP 1
Login to your account<\/h5>\n\n\n\n

Firstly, you’ll need to login to your 34SP.com account at https:\/\/account.34sp.com<\/a>.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 2
Choose ‘My Support’<\/h5>\n\n\n\n

Once you have logged in, click on the ‘My Support’<\/strong> icon.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 3
Choose ‘Authenticate Support Ticket’<\/h5>\n\n\n\n

When viewing the ‘My Support’<\/strong> page, just click on the tab labelled ‘Authenticate Support Ticket’<\/strong>.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n
\n
\n
STEP 4
Authenticating a support ticket<\/h5>\n\n\n\n

This will bring up a form. In the field labelled ‘Ticket Number’<\/strong> please enter the 15 digit reference code supplied with your authentication request.<\/p>\n\n\n\n

In the ‘Product’<\/strong> field, please select which product you want to give your contact access to and check the relevant box.<\/p>\n\n\n\n

When you’re done, click ‘Authenticate Support Ticket’<\/strong> and your ticket authentication will be submitted to our technical support team.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Applies to:Account Management Difficulty:Easy Time Needed:5 minutes Introduction This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel. If you contact our technical support…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[142],"class_list":["post-1245","post","type-post","status-publish","format-standard","hentry","category-accounts","tag-authenticate"],"acf":[],"yoast_head":"\nHow to authenticate a support ticket | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to authenticate a support ticket | Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/34SPWebsiteHosts\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/34SPWebsiteHosts\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-16T08:32:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-16T08:32:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg\" \/>\n<meta name=\"author\" content=\"Kayleigh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@34sp\" \/>\n<meta name=\"twitter:site\" content=\"@34sp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kayleigh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket\"},\"author\":{\"name\":\"Kayleigh\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#\\\/schema\\\/person\\\/daa527106d35aab27ee3d39e12112172\"},\"headline\":\"How to authenticate a support ticket\",\"datePublished\":\"2021-09-16T08:32:01+00:00\",\"dateModified\":\"2021-09-16T08:32:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket\"},\"wordCount\":249,\"publisher\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kb.34sp.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/login-001.1-3.jpg\",\"keywords\":[\"authenticate\"],\"articleSection\":[\"Accounts\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket\",\"url\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket\",\"name\":\"How to authenticate a support ticket | Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kb.34sp.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/login-001.1-3.jpg\",\"datePublished\":\"2021-09-16T08:32:01+00:00\",\"dateModified\":\"2021-09-16T08:32:03+00:00\",\"description\":\"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#primaryimage\",\"url\":\"https:\\\/\\\/www.34sp.com\\\/kb\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/login-001.1-3.jpg\",\"contentUrl\":\"https:\\\/\\\/www.34sp.com\\\/kb\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/login-001.1-3.jpg\",\"width\":450,\"height\":270},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/how-to-authenticate-a-support-ticket#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kb.34sp.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to authenticate a support ticket\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#website\",\"url\":\"https:\\\/\\\/kb.34sp.com\\\/\",\"name\":\"\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kb.34sp.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#organization\",\"name\":\"34SP.com Limited\",\"url\":\"https:\\\/\\\/kb.34sp.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kb.34sp.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/34sp-logo-horizontal-blue.png\",\"contentUrl\":\"https:\\\/\\\/kb.34sp.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/34sp-logo-horizontal-blue.png\",\"width\":3000,\"height\":1286,\"caption\":\"34SP.com Limited\"},\"image\":{\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/34SPWebsiteHosts\\\/\",\"https:\\\/\\\/x.com\\\/34sp\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/kb.34sp.com\\\/#\\\/schema\\\/person\\\/daa527106d35aab27ee3d39e12112172\",\"name\":\"Kayleigh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g\",\"caption\":\"Kayleigh\"},\"description\":\"As part of the Customer Experience team, Kayleigh ensures that all of our customers get the highest quality of service. Kayleigh started with 34SP in 2014 and is one of our WordPress experts. Kayleigh provides all of our support staff with ongoing training and works to improve their knowledge across a broad range of subjects.\",\"sameAs\":[\"https:\\\/\\\/www.34SP.com\",\"https:\\\/\\\/www.facebook.com\\\/34SPWebsiteHosts\",\"https:\\\/\\\/www.instagram.com\\\/34sp\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/34sp.com\",\"https:\\\/\\\/www.pinterest.co.uk\\\/34SP\",\"https:\\\/\\\/x.com\\\/34sp\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/34SPcomLtd\"],\"url\":\"https:\\\/\\\/kb.34sp.com\\\/author\\\/wp7ctmdod3qm\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to authenticate a support ticket | Knowledge Base","description":"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket","og_locale":"en_US","og_type":"article","og_title":"How to authenticate a support ticket | Knowledge Base","og_description":"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.","og_url":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket","article_publisher":"https:\/\/www.facebook.com\/34SPWebsiteHosts\/","article_author":"https:\/\/www.facebook.com\/34SPWebsiteHosts","article_published_time":"2021-09-16T08:32:01+00:00","article_modified_time":"2021-09-16T08:32:03+00:00","og_image":[{"url":"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg","type":"","width":"","height":""}],"author":"Kayleigh","twitter_card":"summary_large_image","twitter_creator":"@34sp","twitter_site":"@34sp","twitter_misc":{"Written by":"Kayleigh","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#article","isPartOf":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket"},"author":{"name":"Kayleigh","@id":"https:\/\/www.34sp.com/kb\/#\/schema\/person\/daa527106d35aab27ee3d39e12112172"},"headline":"How to authenticate a support ticket","datePublished":"2021-09-16T08:32:01+00:00","dateModified":"2021-09-16T08:32:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket"},"wordCount":249,"publisher":{"@id":"https:\/\/www.34sp.com/kb\/#organization"},"image":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#primaryimage"},"thumbnailUrl":"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg","keywords":["authenticate"],"articleSection":["Accounts"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket","url":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket","name":"How to authenticate a support ticket | Knowledge Base","isPartOf":{"@id":"https:\/\/www.34sp.com/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#primaryimage"},"image":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#primaryimage"},"thumbnailUrl":"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg","datePublished":"2021-09-16T08:32:01+00:00","dateModified":"2021-09-16T08:32:03+00:00","description":"This is a quick step-by-step walkthrough for authenticating a support ticket via the 34SP.com Control Panel.","breadcrumb":{"@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#primaryimage","url":"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg","contentUrl":"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/login-001.1-3.jpg","width":450,"height":270},{"@type":"BreadcrumbList","@id":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-support-ticket#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.34sp.com/kb\/"},{"@type":"ListItem","position":2,"name":"How to authenticate a support ticket"}]},{"@type":"WebSite","@id":"https:\/\/www.34sp.com/kb\/#website","url":"https:\/\/www.34sp.com/kb\/","name":"","description":"","publisher":{"@id":"https:\/\/www.34sp.com/kb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.34sp.com/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.34sp.com/kb\/#organization","name":"34SP.com Limited","url":"https:\/\/www.34sp.com/kb\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.34sp.com/kb\/#\/schema\/logo\/image\/","url":"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2022\/06\/34sp-logo-horizontal-blue.png","contentUrl":"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2022\/06\/34sp-logo-horizontal-blue.png","width":3000,"height":1286,"caption":"34SP.com Limited"},"image":{"@id":"https:\/\/www.34sp.com/kb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/34SPWebsiteHosts\/","https:\/\/x.com\/34sp"]},{"@type":"Person","@id":"https:\/\/www.34sp.com/kb\/#\/schema\/person\/daa527106d35aab27ee3d39e12112172","name":"Kayleigh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cee8c3564bca088c8f3300447726634e7e34d11b2002b3de29996ba4da754343?s=96&d=mm&r=g","caption":"Kayleigh"},"description":"As part of the Customer Experience team, Kayleigh ensures that all of our customers get the highest quality of service. Kayleigh started with 34SP in 2014 and is one of our WordPress experts. Kayleigh provides all of our support staff with ongoing training and works to improve their knowledge across a broad range of subjects.","sameAs":["https:\/\/www.34SP.com","https:\/\/www.facebook.com\/34SPWebsiteHosts","https:\/\/www.instagram.com\/34sp\/","https:\/\/www.linkedin.com\/company\/34sp.com","https:\/\/www.pinterest.co.uk\/34SP","https:\/\/x.com\/34sp","https:\/\/www.youtube.com\/c\/34SPcomLtd"],"url":"https:\/\/www.34sp.com/kb\/author\/wp7ctmdod3qm"}]}},"_links":{"self":[{"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/posts\/1245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/comments?post=1245"}],"version-history":[{"count":1,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/posts\/1245\/revisions"}],"predecessor-version":[{"id":1250,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/posts\/1245\/revisions\/1250"}],"wp:attachment":[{"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/media?parent=1245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/categories?post=1245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.34sp.com/kb\/wp-json\/wp\/v2\/tags?post=1245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}