{"id":1241,"date":"2021-09-16T08:28:25","date_gmt":"2021-09-16T08:28:25","guid":{"rendered":"https:\/\/www.34sp.com/kb\/?p=1241"},"modified":"2021-09-16T08:28:27","modified_gmt":"2021-09-16T08:28:27","slug":"how-to-authenticate-a-phone-call","status":"publish","type":"post","link":"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-phone-call","title":{"rendered":"How to authenticate a phone call"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background-color:#f6faff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Applies to:<\/strong><br>Account Management<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Difficulty:<\/strong><br>Easy<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Time Needed:<\/strong><br>5 minutes<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is a quick step-by-step walkthrough for authenticating a support phone call via the 34SP.com Control Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you contact our technical support team via phone, they may ask you to authenticate your call. The phone call authentication process is a security procedure, designed to increase the security of you account information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>\u00a0If you have received an authentication request without speaking to a member of 34SP.com staff on the phone, please\u00a0<a href=\"https:\/\/www.34sp.com\/web-hosting-support\">contact our technical support team<\/a>\u00a0immediately as your account security may be at risk.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 1<br>Login to your account<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Firstly, you&#8217;ll need to login to your 34SP.com account at&nbsp;<a href=\"https:\/\/account.34sp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/account.34sp.com<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/login-001.1-2.jpg\" alt=\"\" class=\"wp-image-1242\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/login-001.1-2.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/login-001.1-2-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">STEP 2<br>Authenticate call<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When you are speaking with a support technician, they will initiate an authentication request. You&#8217;ll then be prompted to respond to this request via the 34SP.com Control Panel. To authenticate your account, simply click the green button labelled authenticate.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"270\" src=\"https:\/\/www.34sp.com/kb\/wp-content\/uploads\/2021\/09\/support-phone-001.1.jpg\" alt=\"\" class=\"wp-image-1243\" srcset=\"https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/support-phone-001.1.jpg 450w, https:\/\/www.34sp.com\/kb\/wp-content\/uploads\/2021\/09\/support-phone-001.1-300x180.jpg 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Applies to:Account Management Difficulty:Easy Time Needed:5 minutes Introduction This is a quick step-by-step walkthrough for authenticating a support phone call via the 34SP.com Control Panel. If you contact our technical&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[142],"class_list":["post-1241","post","type-post","status-publish","format-standard","hentry","category-accounts","tag-authenticate"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to authenticate a phone call | Knowledge Base<\/title>\n<meta name=\"description\" content=\"This is a quick step-by-step walkthrough for authenticating a support phone call via the 34SP.com Control Panel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.34sp.com/kb\/how-to-authenticate-a-phone-call\" \/>\n<meta property=\"og:locale\" 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