This is a quick step-by-step guide to viewing, editing, adding and removing FTP users on a Reseller Hosting account, via the Plesk 12.5 control panel.
- How to view your FTP access details
- How to add a new FTP user
- How to edit your FTP password
- How to delete an existing FTP User
Please note: This KB article is for Reseller Hosting accounts purchased after December 2014.
How to view your FTP access details
Login to your account
Firstly you'll need to login into your Plesk 12.5 control panel, which will be at a URL similar to https://your_server_number.xenserve.com:8443/
Once you have logged in, click on the 'Domains' option, in the left hand menu.
Choose Your Site
This will bring up a list of websites you have on your Reseller Hosting account.
Locate the domain name you wish to access, then simply click on it.
Choose 'FTP Access'
This will present a list of icons. To manage FTP access for the domain you have chosen, click on the icon labelled 'FTP Access'
This will bring up an FTP management page. From this page you can edit, add and delete FTP access as you wish.
How to add a new FTP user
Add new FTP user
If you wish to add a new FTP User, just click on the button labelled 'Add New FTP Account' when viewing the 'FTP Accounts' page.
Enter FTP user information
This will bring up a form. Fill in the form with the relevant information. When you're done, click 'OK' to save your changes.
How to edit your FTP password
Edit your FTP Password
Due to security reasons, it is not possible to view a password for an FTP account. If you do not know you FTP password, we recommend you reset it. To change or reset an FTP password, simply click on the user you wish to edit, when viewing the 'FTP Accounts' page.
Enter your new password
This will bring up a form. Fill in the fields with your new password. When you're done, click 'OK' to save your changes.
Please note: It is not possible to edit a username of an FTP user.
How to delete an existing FTP User
Remove FTP User
If you wish to delete an existing ftp user, simply click on the checkbox next to the user record you wish to remove. Then click on the button labelled 'Remove'.
Please note: It is not possible to remove the main FTP account.