Creating an email autoresponder

Applies to:
Professional Hosting
Business Hosting
WordPress Hosting


Time Needed:
5 minutes


This is a quick step-by-step walkthrough for adding an auto-responder via the webmail interface.

Please note: This article is only applicable for email mailboxes on's Mercury Mail system.

Setting up an auto-responder

Step 1

Logging into webmail

Firstly, you'll need to login into your webmail account at

This will bring up a login form. Enter the email address you wish to access for the 'Username' and the mailbox password for the 'Password'. When you have entered the relevant details, click 'Login' to access webmail.

Please note: Where domain is "", please replace with your own domain name.

Login to webmail

Step 2

Choose 'Settings'

Once you have logged in, click on the 'Settings' tab.

Choose 'Settings'

Step 3

Choose 'Filters'

After you have clicked on the 'Settings' tab, you will be presented with a list of options. Please click on the option labelled 'Filters'.

Choose 'Filters'

Step 4

Add filter

This will bring up 2 columns, labled 'Filter Sets' and 'Filters'. Navigate to the bottom of the 'Filters' column, and click on the plus (+) icon.

Add filter

Step 5

Create auto-responder

This will bring up a form. In the 'filter name' field, give your filter a name such as 'Auto-responder'.

Under the fieldset labled 'For incoming mail', click on the checkbox labled 'all messages'.

From the dropdown chose 'Reply with message'

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Step 6

Add your auto-responder details

This will bring up another form. Simply fill in the form with details to suit your needs.

When you're done, click 'Save' to save your changes.

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