Forwarding and storing emails

Applies to:
Professional Hosting
Business Hosting
WordPress Hosting


Time Needed:
5 minutes


This is a quick step-by-step walkthrough for forwarding mail via the webmail interface. Before setting up email forwarding, please read our KB article 'Email Redirects'.

Please note: This article is only applicable for email mailboxes on's Mercury Mail system.

Forwarding mail via the webmail interface

Step 1

Logging into webmail

Firstly, you'll need to login into your webmail account at

This will bring up a login form. Enter the email address you wish to access for the 'Username' and the mailbox password for the 'Password'. When you have entered the relevant details, click 'Login' to access webmail.

Please note: Where domain is "", please replace with your own domain name.

Login to webmail

Step 2

Choose 'Settings'

Once you have logged in, click on the 'Settings' tab.

Choose 'Settings'

Step 3

Choose 'Filters'

After you have clicked on the 'Settings' tab, you will be presented with a list of options. Please click on the option labelled 'Filters'.

Choose 'Filters'

Step 4

Add filter

This will bring up 2 columns, labled 'Filter Sets' and 'Filters'. Navigate to the bottom of the 'Filters' column, and click on the plus (+) icon.

Add filter

Step 5

Create forwarding

This will bring up a form. In the 'filter name' field, give your filter a name such as 'Mail forward'.

Under the fieldset labled 'For incoming mail', click on the checkbox labled 'all messages'.

From the dropdown chose 'Send Message copy to' and enter the email address of your choice in the adjacent field.

Create forwarding

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