How to view email headers in Outlook

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Time Needed:
5 minutes


This is a quick step-by-step guide to viewing the headers of an e-mail in Outlook. You may be asked to provide an e-mail header, by a member of the Technical Support team. We use the information in the header to troubleshoot mail delivery problems.

When an e-mail is created, it is made up of several components. One of those components in the 'message body', which is the content of the e-mail. Another part is called the 'header', which is normally hidden. The job of an e-mail header is to provide a detailed log of the network path taken by the e-mail, between the mail sender and the mail receiver.

View e-mail headers in Outlook

Step 1

Open Outlook

Firstly, you'll need to open Outlook by clicking on the Outlook icon.

Open Outlook

Step 2

Display the email to wish to view

After you have located the e-mail to wish to view the headers of, double click on it so that it opens the e-mail in a new window.

Display the email to wish to view

Step 3

Choose 'File'

Once the new window has opened, click on 'File' from the main menu.

Choose 'File'

Step 4

Select 'Properties'

Then select 'Properties' from the options.

Select 'Properties'

Step 5

View your e-mail headers

This will open the properties dialog box. At the bottom of the dialog box is a field labelled 'Internet headers' which contains the email's header data.

Select 'Properties'

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