How to lock and unlock FTP access

Applies to:
Professional Hosting
Business Hosting


Time Needed:
5 minutes


This is a quick step-by-step walkthrough for locking and unlocking FTP access via the Control Panel.

FTP Lock is a feature built to protect your account from FTP hack attempts. By default FTP is set to 'locked' and blocks FTP, SCP and SFTP until the status is changed.

FTP Lock

Step 1

Login to your account

Firstly, you'll need to login into your account at

Login to your account

Step 2

Choose 'Manage Sites'

Once you have logged in, click on the 'Manage Sites' icon. This will bring up a list of websites or domain names you have in your account. Simply choose the website or domain name to wish to edit by clicking on it.

Choose 'Manage Sites'

Step 3

Choose 'FTP'

After you have clicked on the website you wish to edit, you will be presented with your website overview page. Choose 'FTP' from the product navigation.

Choose 'FTP'

Step 4

Choose 'FTP Lock'

When viewing the 'FTP' page, locate the box titled 'FTP Lock' and click on the link 'FTP Lock Settings'.

Choose 'FTP Lock

Step 5

Set FTP Lock Status

This will bring up a form with a single drop down labelled 'FTP Lock'. Choose your preferred FTP Lock status from the 3 options provided, then click on the button labelled 'Save Settings' to save your changes.

Please note: If FTP Lock is set to 'Unlocked Today', it will automatically lock at midnight GMT.

Set FTP Lock Status

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