How to create a support ticket via the Control Panel

Applies to:
Account Management

Difficulty:
Easy

Time Needed:
5 minutes

Introduction

This is a quick step-by-step walkthrough for creating a new support ticket via the 34SP.com Control Panel.

You can to contact our technical support team via email (support@34sp.com). In the event that you do not have access to email, you can create a support ticket via our Control Panel.

Please note: Tickets created inside the 34SP.com Control Panel do not require authentication. For more details on ticket authentication, please see 'How to authenticate a support ticket'



Creating a new support ticket


Step 1

Login to your account

Firstly, you'll need to login into your 34SP.com account at http://account.34sp.com.

Login to your account

Step 2

Choose 'Support Tickets'

Once you have logged in, click on the 'My Support' icon.

Choose 'Support Tickets'

Step 3

Choose 'Create New Ticket'

When viewing the 'My Support' page, just click on the tab labelled 'Create New Ticket'.

Choose Create New Ticket'

Step 4

Creating a support ticket

This will bring up a form. In the field labelled 'Subject' please enter a subject that summarises the nature of your ticket.

In the 'Product' field, please select which product you want to give your contact access to and check the relevant box.

In the 'Message' field, please provide as much detail as possible about the issue you are experiencing.

When you're done, click 'Create Support Ticket' and your ticket will be submitted to our technical support team.

Please note: Our support team will respond to tickets via email, it is not possible to access responses from inside the 34SP.com Control Panel.

Creating a support ticket

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