Our new T&C’s – what does it all mean?

As you’ve hopefully seen via the email in your inbox from us, this week we’ve updated our terms and conditions. As detailed in that email, the new terms apply to all your 34SP.com services, unless you tell us you don’t accept them, at which point we will terminate your services for you. You can find the older terms for reference purposes here.

The main question we face after a huge update like this (it’s our first in more than 15 years!) is, “what are the main points you’re changing, what are you trying to sneak in through the back door amongst all those pages?” To be honest… nothing.

We strive to be open, honest, and ethical at all times, and that extends to our terms and conditions of service. For the most part, they meet various legal UK requirements and in some areas we happily exceed them.

There are no hidden sections or gotchas waiting to snag you. Indeed we’ve removed a bunch of stuff we never really enforced; a 2% interest rate on overdue invoices? No, we never once applied that to a single account.

Mainly the update addresses the length of time that’s passed since the original draft; the old terms refer to products like co-location – services we haven’t offered for over a decade. Additionally, we’ve also debuted a new privacy policy for prospective and actual customers.

Should you have any queries about our new terms, feel free to ask away in the comments below and I’ll happily answer. If you’d rather keep the query private, drop an email to support@34sp.com instead.


There are 6 comments on “Our new T&C’s – what does it all mean?

  1. alec jezewski November 10, 2020

    Your link tothe new T&Cs is invalid

  2. maurice shipsey November 10, 2020

    very clear- did you get a kite mark?

    • Stuart Melling November 10, 2020

      We tried to write them as concisely and legalese free as possible so that’s great to see it’s duly noted 🙂

  3. David Hamilton November 10, 2020

    Thankyou.Very clear