It’s been a while since our last update on our C19 plans, so time for an update. As you might recall, we started to work from home as of March 13th, 2020, and we’ve remained working there ever since.
In stark contrast to reports that working remotely stunts creatively, we’ve seen completely the opposite. As I’ve written about before, our day to day work at 34SP.com has materially improved in all areas.
Our support team have set all-time client satisfaction records; we recently beat our 4.5/5.0 average support rating for two of the last three months. Meanwhile, our development team have leapt ahead of their projections; our next-gen hosting platform using Kubernetes should go into alpha testing before the end of the year – significantly ahead of schedule.
With that in mind, we’re now revising our plans for the coming year. Until this point, our policy was for all staff to return to our offices in the new year, but that doesn’t seem sensible or sound looking at the current landscape. We’re going to scratch that and make remote working the default for all of 2021, for all our team.
If our overall output and efficiency continues at the rate we’ve seen since March this year, to be frank, working from home will likely become our permanent default starting in 2022.
That said, our office remains open and equipped for those on our team who prefer, or are not able, to work at home. We’ve done the best we can with spaced seating and sanitation supplies, but the notion of a “Covid-safe” space strikes us as pretty spurious when up against an aerosolised micro contaminant!
Support for those struggling
We’ve been offering a number of options for those struggling with their hosting provisions, too. For example, data from the ONS shows that 17% of businesses in the accommodation and food services industries said they were at severe risk of insolvency.
With that in mind, we’re launching a new Greater Manchester Covid Hospitality Hosting program – GMCHHP – okay it doesn’t really have a name. But if you know of a business in the hospitality industry in the Greater Manchester region that’s struggling right now, send them our way. We have a limited amount of free hosting for those affected, and will happily handle their migration into 34SP.com, too. Hopefully, one less thing for a business at risk to worry about right now!