Following hot on the heels of our new support charter, this month we’re also launching our new price promise. Much like our support promise, this is the formal clarification of what we’ve practiced for years. In a nutshell, we want our pricing to be simple, clear, and with no hidden fees. We want to ensure that when you make a purchase on our site, you know that you’re not being misled in any way.
Standout points in our new price promise include:
- VAT is included as standard
- The price you see quoted is the price you will pay each month1
- No hidden fees or gotchas down the line1
- The same price for everyone
- Practical refunds for unused hosting time
As ever, hosting purchases are backed by our rolling money back guarantee. If you’re not happy for any reason we will always happily refund the last thirty days of hosting fees.
1 – Sometimes domain name registries place a premium price on select domain names. We always try to conform if a domain is premium when you search for it on our site; sometimes a registry will provide different data when we place your order, and we may need to revise the price if the registry levies a premium price.