As ever, we’ll be open every day of the holidays this year. That means if you’re having www woes while watching Who (try saying that with a mouthful of mince pie) we will be on hand to help during the festive break. That said, we do change our hours over the holidays to give our hard working team a break here and there.

This year, the office will close on Friday, December 22nd at 6:00pm. Over the holidays we will offer support every day during the hours 9:30am – 5:30pm on both phone and e-mail. On bank holidays we turn the phones off (December 25th, 26th, and January 1st) but are still open and available by e-mail.

If you need to make a payment on your account and intend to pay though the post, we will need your payment at our office by Friday, December 22nd. Anything received after that won’t be processed until we reopen. Speaking of which, our regular hours return on January 2nd, 2018.

As ever, our serverwatch team are tasked with 365/24/7 monitoring and coverage of our hardware and network; any issues therein are handled per our standard response times, regardless of the time of year.

 Opening TimesPhone SupportE-mail Support
December 21st8.00am - 6.00pmYesYes
December 22nd8.00am - 6.00pmYesYes
December 23rd9.30am - 5.30pmYesYes
December 24th9.30am - 5.30pmYesYes
December 25th9.30am - 5.30pmNoYes
December 26th9.30am - 5.30pmNoYes
December 27th9.30am - 5.30pmYesYes
December 28th9.30am - 5.30pmYesYes
December 29th9.30am - 5.30pmYesYes
December 30th9.30am - 5.30pmYesYes
December 31st9.30am - 5.30pmYesYes
January 1st9.30am - 5.30pmNoYes
January 2nd8.00am - 6.00pmYesYes
January 3rd8.00am - 6.00pmYesYes