We have recently added a new security feature to all personal hosting accounts.  The feature enables you to disable upload access to your account. To access the FTP security lock settings:

1) Login to our site https://account.34sp.com/login
2) Select ‘hosting’ from the right hand menu
3) Click on the hosting account you want to update
4) Scroll down the page to the FTP security lock section
You can set three options for the account:

Enable: Upload access to your account is permitted.
Enable today: Upload access is temporarily enabled. Access is automatically disabled at midnight.
Disabled: Upload access is not permitted to the account.
This will affect all upload access to the account: FTP, SCP and SFTP. Changes to the setting take immediate effect.

If you have any queries please reply to this email, or call us on +44 (0)161 200 1855.

Comments

There are 10 comments on “FTP security lock

  1. Avatar
    Nige C April 19, 2008

    Stuart

    Good to see 34SP on the ball on this one – well done guys and thank you for all your help in sorting out the “problems” we have been having

    Reply
  2. Avatar
    Matt April 30, 2008

    Nice one – I was hoping for something like this.

    Reply
  3. Avatar
    Graeme May 9, 2008

    It might be nice to be able to turn FTP off and leave SFTP working. I never use FTP for upload (I use sftp for smal uploads/opening files remotely and rsync over ssh for big uploads), and I see no reason why anyone would want to.

    Reply
  4. Avatar
    Rob May 11, 2008

    Think my site was hacked recently with a lot of adult links forced into the tag of my index page.

    Is this security measure in response to similar problems?

    Thanks,
    Rob

    Reply
  5. Avatar
    Poornima July 18, 2008

    This is a brilliant idea. Had the opportunity to test this out just today. You guys are doing a great job, really!

    Thanks!
    PB

    Reply
  6. Avatar
    Ian August 11, 2008

    Graeme: When any type of shell is enabled ftp is included in this so im afraid this isnt possible on the current setup of the servers

    Rob: It was implemented for similar situations where it can avoid attacks from brute force / dictionary style attacks that may have got your details

    Please do remember that you have activated this feature, we have had a number of support cases where people have forgotten that they have enabled it and wondered why their ftp is not functioning.

    Reply
  7. Avatar
    clarence April 24, 2009

    thanks guys for your prompt support

    Reply
  8. Avatar
    David H-W April 24, 2009

    Many thanks! Excellent idea, having been wondering why my site was redirecting to dodgy sites from Google searches. Thought I’d picked up a virus on my Macs. Delighted you’ve picked up on it and taken action.

    Thanks again, David.

    Reply
  9. Avatar
    Stuart Green April 24, 2009

    I know where the FTP lock is on my old accounts that are listed un hosting BUT where is the FTP lock for the domains under Pro hosting please?

    Reply
  10. Avatar
    Kerenska April 27, 2009

    Just wanted to say – you’ve responded to this problem with great verve and efficiency.

    Reply

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