Author: Siobhan Hancock

Siobhan is Head of Community at You'll often find Siobhan socialising at tech meetups throughout the UK. When she's not doing that, Siobhan looks after our social media and is passionate about photography and videography.

Why Do We Love WordPress?

The answer to this is very simple! On the sales team for I am asked every day by new customers if we have our own site builder. I also get calls from potential customers who are not so happy with their current host and want to transfer to, but are frightened as they are locked into another host...

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The Heartbleed Bug

You may have heard about The Heartbleed Bug as it’s currently in the news and the papers. Website owners are being encouraged to call their hosting providers about this to protect themselves from the bug. As CPL Jones from Dad’s Army would say ‘Don’t panic, Mr Mainwaring!’ have got it covered! We have already taken preventative steps to safeguard our...

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Advice on Keeping Existing Customers Happy!

I won’t spend my time by saying ‘Go the extra mile’ or ‘Listen to them and treat them well’. This should already be obvious to you and should be your main focus. I attended a fantastic talk provided by Rafael, spokesperson for Open-Xchange at World Hosting Day last week. This was based on keeping your existing customers happy and reducing churn. I...

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World Hosting Day

Well what can I say?? It’s the first day of the WHD and both myself, Nina and Lee are having a fantastic time! The sun is shining! Germany, or more specifically Rust in Germany is beautiful. Europa Park is a very pretty place to be and we are enjoying the hot weather whilst talking to some FANTASTIC companies. World Hosting...

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