One of our core focuses at 34SP.com is the quality and timeliness of our technical support. We’re constantly listening to the feedback we receive from clients and striving to improve the efficiency and performance of our overall support function.
Most clients know they can reach us via email at firstname.lastname@example.org or pick up the phone and call us on 0161 987 3434. Either will connect you directly to our in house support team, operated 100% from our UK office. However, many clients do not know about our call me back option.
We created the system based on client feedback in an effort to improve the efficiency of handling phone support (8am to 8pm daily). Here’s how it works:
1. Head on over to our call me back page at: www.34sp.com/callme
2. Using the form, let us know which department you’re trying to reach, your phone number and the nature of your issue
And that’s it. Once you complete the call me back form, your request is inserted directly into our support queue and marked for urgent review, our highest case priority. This means your case will be reviewed almost immediately, by the next available support team member.
Call me back allows us to dramatically improve your phone support experience in a number of ways. By allowing us to quickly review your support case and account details before we ring you back, you give us a couple extra minutes to get to the bottom of the issue. It also means, the person handling your case can neatly tie up the previous case they we’re working on, before addressing yours – meaning they’re now 100% focused on your case alone.
And of course this means zero hold or queue time for yourself, plus we foot the phone bill too! We find clients who use the call me back option are far happier with their support experience – we hope you’ll give it a try too.