The successful applicant’s role will be within our advanced support team. The advanced support department handles complex technical queries, account migrations and also basic server admin tasks (restart failed
services etc). Advanced support is mainly offered over email, but staff are required to receive and make outbound calls as required by individual cases.
Handling of ‘incoming sales queries’ is also expected of support staff. This relates to assisting existing and new clients queries in relation to 34SP.com services and products.
Advanced support staff are expected to take personal ownership of complex issues, and invest the time necessary to see them to a resolution – which may involve working additional hours to resolve cases
Advanced support staff are also expected to assist with standard support work as demand dictates.
£18,000 → £22,000
+ out of hours work extras
+ sales bounties
A forty hour week comprising two mandatory 12 hour shifts:
8.00am to 8.00pm Saturday
8.00am to 8.00pm Sunday
and two additional 8 hour weekday shifts, which are flexible. Rota based out of hours availability is also required.
Required Skills and Experience
Note: 34SP.com relies on proprietary software running on various *nix servers and the LAMP environment. CV’s that do not indicate a sound understanding of both will be immediately rejected without reply.
* A thorough working knowledge of the *nix environment essential
* Exceptional technical skills
* Administration/optimisation of DNS, PHP, MySQL, Perl, FTP, POP3/IMAP,
* Analytical, methodical, approach to fault finding
* Self motivated, driven, proactive mindset
* Good communication and interpersonal skills, team player
Interviews will begin the week starting Monday, September 9th. Please submit your application and CV to email@example.com with subject ‘Advanced support position’.