Back is Hiring

3 September 2013


Job description
The successful applicant’s role will be within our advanced support team. The advanced support department handles complex technical queries, account migrations and also basic server admin tasks (restart failed
services etc). Advanced support is mainly offered over email, but staff are required to receive and make outbound calls as required by individual cases.

Handling of ‘incoming sales queries’ is also expected of support staff. This relates to assisting existing and new clients queries in relation to services and products.

Advanced support staff are expected to take personal ownership of complex issues, and invest the time necessary to see them to a resolution – which may involve working additional hours to resolve cases

Advanced support staff are also expected to assist with standard support work as demand dictates.

£18,000 → £22,000
+ out of hours work extras
+ sales bounties

A forty hour week comprising two mandatory 12 hour shifts:

8.00am to 8.00pm Saturday
8.00am to 8.00pm Sunday

and two additional 8 hour weekday shifts, which are flexible. Rota based out of hours availability is also required.

Required Skills and Experience
Note: relies on proprietary software running on various *nix servers and the LAMP environment. CV’s that do not indicate a sound understanding of both will be immediately rejected without reply.

* A thorough working knowledge of the *nix environment essential
* Exceptional technical skills
* Administration/optimisation of DNS, PHP, MySQL, Perl, FTP, POP3/IMAP,
SMTP etc.
* Analytical, methodical, approach to fault finding
* Self motivated, driven, proactive mindset
* Good communication and interpersonal skills, team player

Interviews will begin the week starting Monday, September 9th. Please submit your application and CV to with subject ‘Advanced support position’.



Hi! I am the the co-founder of and Business Development Director; I've been at this hosting lark for more than twenty two years, ulp.. I oversee multiple areas of our business to ensure products and services are meeting our customer's needs. You can get in touch over on LinkedIn or replying to any of most posts. In my spare time I am exceptionally interested in food and drink, I run several food website and am a multi-award winning, food and drink writer.