Who we are
We’re a web hosting company with nearly 20 years experience of providing quality web hosting and domain name services. Our motto is ‘exceptional service and support’ and we live it every day. Our main offices are based in the vibrant Northern Quarter district of Manchester, where you will find more cafes, bars and restaurants than you can shake a DNS record at. Our team currently comprises 19 genuinely awesome individuals. We try to get together for fun company events on a monthly basis. Sometimes we go to the pub, sometimes we go bowling. Sometimes we do both.
What we do
We host thousands of websites for a mainly UK audience of personal and small business clients. Our clients depend on us for rock solid, around the clock, quality support – served up with a cheerful smile. Even on days when the server has crashed, the hard disk data is unrecoverable, we’re all out of coffee, and it’s raining (hey it’s Manchester). Especially on those days.
We don’t work from predefined support scripts. We rely on smart, creative individuals who listen to each customer and find solutions for them, when they need it. Customers come first at 34SP.com. We’d move mountains to help our customers. Thankfully England has no mountains – which makes tweaking Apache settings and php.ini files that much easier.
Who you are
You’re someone who is completely customer focused. No valley too low, no river too deep, no mountain… wait, we already covered mountains. You’re excited to speak with our clients be it over email, via the phone or maybe even in person. You’re adaptable, reliable, friendly, charming, geeky, cool, fun – all those good things. You’ve got more? Fantastic, we want to hear from you.
What you need to know about this position
We are looking for a full time member to join our support team; to help new and existing clients tackle any and all problems they might encounter with their hosted services.
You will have great English coupled with a proficiency in typing. The successful applicant will also have first rate interpersonal skills. The meek and timid need not apply. A working knowledge of website basics (WordPress, email etc) is a bonus, but not essential by any means.
Did we mention we love our customers? We can teach you all our proprietary secrets and technical wizardry – we’re nice like that – but we can’t teach you a positive customer attitude.
Successfulapplicant will initially train in offering first line support to 34SP.com clients.
- Opportunities for training and increased role responsibility available over time.
- Customer support is offered over email, telephone, and teamviewer with live chat planned in 2019.
- Office based from our Manchester city centre office.
- Remote work from home available one day per week, once fully trained.
- Infrequent weekend work required on a rota basis.
If you’re interested in working for 34SP.com, please send a copy of your CV, along with a cover letter to firstname.lastname@example.org.