In order to make sure your site is prepped for the holiday season, we like to announce our own availability for the period as early as possible. If you need to make any last minute major changes or updates to your website, now is the time to wrap things up.
If you do find yourself in a pinch over the holidays we’ll still be open every day, just in case. Drop us a line on Christmas Day if FTP is being a nightmare, just be aware we might be eating a mince pie while we reply to your email – watch out for stray crumbs.
With this in mind, do be aware that we change our hours over the holidays to give our hard-working team a break and some extra time with their families. This year we being our holiday hours on Wednesday 23rd December at 6:00 p.m.
During the break we will offer support every day during the hours 9:30 a.m. – 5:30 p.m. on both phone and e-mail. On bank holidays we turn the phones off (December 25th, 28th, and January 1st) but are still open and available by e-mail.
If you need to make a payment on your account and intend to send payment through the post, we will need your payment by Wednesday 23rd December. Anything received after that won’t be processed until we reopen. Speaking of which, our regular hours return on Monday 4th January, 2021.
In case of emergency, our serverwatch team are tasked with 24/7/365 monitoring and maintenance of our hardware and network; any critical issues that might crop up are handled per our standard response times, regardless of the time of year.
|Opening Times||Phone Support||E-mail Support|
|December 21st||9.30am – 5.30pm||Yes||Yes|
|December 22nd||9.30am – 5.30pm||Yes||Yes|
|December 23rd||9.30am – 5.30pm||Yes||Yes|
|December 24th||9.30am – 5.30pm||Yes||Yes|
|December 25th||9.30am – 5.30pm||No||Yes|
|December 26th||9.30am – 5.30pm||Yes||Yes|
|December 27th||9.30am – 5.30pm||Yes||Yes|
|December 28th||9.30am – 5.30pm||No||Yes|
|December 29th||9.30am – 5.30pm||Yes||Yes|
|December 30th||9.30am – 5.30pm||Yes||Yes|
|December 31st||9.30am – 5.30pm||Yes||Yes|
|January 1st||9.30am – 5.30pm||No||Yes|
|January 2nd||9.30am – 5.30pm||Yes||Yes|
|January 3rd||9.30am – 5.30pm||Yes||Yes|