Website Backups

Each of our hosting products comes complete with free website backups. The details of how backups work are slightly different dependent on the hosting plan:

Professional Hosting

  • Weekly backups are taken by default. The exact day is varied across accounts, please contact support to review when your site is backed up, or indeed alter it.
  • Daily backups are available as a paid upgrade from £2.50 per month.
  • Backups are taken between 12am and 6am – the time varies day to day based on the processing load for our backup services.
  • Backups are stored for 28 days (both daily and weekly). We retain 28 copies for daily backups and 4 copies for weekly backups. The newest backup continually over writing the oldest.
  • Backup restores must be requested via support.
  • Backups contain SQL dumps of all databases and the contents of /var/www/vhosts/DOMAIN, excluding any statistics or log files.

WordPress Hosting

  • Daily backups as standard.
  • Backups are taken between 12am and 6am – the time varies day to day based on the processing load for our backup services.
  • Backups are stored for 28 days. We retain 28 copies, the newest backup continually over writing the oldest.
  • Backup restores must be requested via support.
  • Backups contain SQL dumps of all databases, /httpdocs and /wp-content. As it is unnecessary, we do not backup /wp.

Universal Hosting & Reseller Hosting

  • Daily backups as standard.
  • Backups are taken between 12am and 6am – the time varies day to day based on the processing load for our backup services.
  • Backups are stored for 28 days. We retain 28 copies, the newest backup continually over writing the oldest.
  • Backup restores must be requested via support.
  • Backups contain SQL dumps of all databases and the contents of /var/www/vhosts/DOMAIN, excluding any statistics or log files.

Email Backups – Mercury

  • Email backups for all account types are taken independently of the actual account backup mentioned above.
  • We keep a backup of all mail accounts taken every 6 hours for 1 day.
  • We keep a daily backup of all mail accounts for 30 days.

Snapshots – take control of your offline backups and data recovery

  • Professional Hosting, Universal Hosting, Reseller Hosting & WordPress Hosting accounts come with the 34SP snapshots feature.
  • Take a snapshot of your account 365/24/7 through our control panel. Snapshots stored in such a fashion can also be restored through the control panel too.
  • Snapshots are stored on the website’s hosting server as standard but can also be downloaded in gzip archive format. Offline copies can be stored for safe keeping or used if migrating to another provider.
  • Snapshots include all files in /var/www/vhosts/DOMAIN and all databases associated with account.