F.A.Q

• Can Someone Else Pay For My Account?

  If you own an account with us , but would like to allow someone else to make payments, there are two ways you can do this. 1) Create a billing contact within your Account Management Page (AMP). Login...

• Getting Help

  We offer four different ways to contact us. All specially designed to offer you the most relevant and speedy support needed: 1) Our Knowledge Base is the first place to go for help. Type the nature o...

• Horde Webmail Will Not Load Mailbox (too Many Emails)

  If your standard webmail is on horde and you have a lot of emails, you may find that you cannot open your mail or it hangs or time out. This can be worked around by using our new @mail interface. Ple...

• Hosting Migrations - 10 Things You Need To Know

  For anyone upgrading to professional hosting from personal or any other migration with 34SP.com. The below is a MUST read. Hosting migrations 10 things you need to know

• How To Add / Manage A Billing Or Technical Contact

  1) Login to https://account.34sp.com with your registered email and password. 2) Click on 'Contacts' 3) Click 'Add New Contact' 4) You can add, view and remove your contacts here. Be sure to tick...

• How To Take A Screenshot On A Mac

  Below are the standard keyboard shortcuts to take screenshots on your mac. Command-Shift-3: Take a screenshot of the whole screen, and save it as a file on the desktop Command-Shift-4, then select an...

• Lost Passwords

  There are a number of ways to resolve a lost password: 1) If you have lost the password for https://www.34sp.com/ visit https://account.34sp.com/forgotten_password 2) If you have lost the password f...

• Setting Up Crontab Using The Control Panel

  The following tutorial shows how to set-up and manage cron using the Plesk control panel. The tutorial is flash based, you may need the Macromedia Flash Player, download it here. If you do not know ...

• Using Zimbra With 34SP.com Services

  We have found that Zimbra (currently a beta service) does not work on imap port 143. You can get around this by using the secured connection option.

• Using The Plesk Control Panel Log File Manager

  The log manager is used rotate your logs and can also be used to download your accesslog files to your computer. Once you are logged into the control panel, select Log Manager. To delete old logs, cl...