Archive for the ‘Official News’ Category



10 Years in Web Hosting Part 3

October 18th, 2010

Posted by Derek

34SP.com Memories

When I look back over my time working at website hosting company 34SP.com and even before – when I knew the team, but hadn’t started working here yet – I think fondly of the times outside of work when co-workers become simply: friends.

To say that the crew here is fun would be a huge understatement. To say that our outings are epic would equally be an injustice to the language and the outings. While we have spent numerous days and nights hanging out together doing various and sundry activities, there are three main events that really stand out.

1. Stuck in an Elevator
I have only ever been stuck in an elevator once. It was after work on a Friday. A group of 6 of us from 34SP.com were headed from work to the pub for a few well-deserved pints. We took the elevator from the 20th floor of Portland Tower down to the ground floor. At around floor 12 something happened. A lunge or a lurch and then a drop and a hard stop.
”What was that?”
”We just dropped two floors.”
”We’re stuck.”
Thankfully cooler heads prevailed and Daniel called via the elevator phone for help. We stood up for about 3 minutes, and then one by one sat down. Strangely we had already run out of things to talk about, or perhaps each person was engaged in their own thoughts.
”This sucks.”
”I wonder how long we’ll friggin’ be in here.”
Then I remembered that I had my laptop with me. At first I thought maybe I could connect to wifi and surf the web. Then I remembered that I had stuck the ‘Iron Man’ DVD in it the night before.
”You guys wanna watch Iron Man?”
”Hells yes!”

So we all watched about 45 minutes of Iron Man together in the elevator before being pried out by the building maintenance staff. After being ‘rescued’ we proceeded to the pub with a great story to tell about why we were late meeting the rest of the team. As we walked along, I realized that there was no other group of people I would rather have been stuck in an elevator with. Not even close.

2. The Beer Train (Our Monthly Outings)
Each and every month the whole 34SP.com team plus wags goes out for an outing. Sometimes it’s the dog track, bowling or carting – just anything really fun and relaxing. So there was this one time we went out and they all called it ”The Beer Train”. Now since I wasn’t familiar with this expression, I thought we would ride a train around and drink beer in the train. In fact, the beer train was an entire day-long excursion through the north of England and back – stopping at numerous towns along the way and partaking of a pint at a local pub before re-boarding the train to continue on the journey. Now needless to say, this creates a bit of a rowdy bunch of revelers on the train. It was probably the most fun I’ve had on a train. Period. You can view the pictures below to see some of the team both on the train and in the pubs.

3. Christmas Parties
It would take far too long to write down all the great times we have had during our end of the year (read Christmas) parties over the last few years. The basic premise is: hit the pubs for a few great pints then move along to an elegant dinner consisting of multiple courses accompanied by fine wine and then move along for a nightcap and dancing. I hope that the pictures give a sense of how great these evenings are. I do remember one incident quite clearly though.

We were having our soup course at the restaurant and we had all opened our crackers but there was one extra. Now keep in mind that these are ‘dress up’ events where one wears their nicest clothes to fit into the elegant restaurant atmosphere. So I am sitting there soaking up all the great doings and Tom our newest engineer at the time finds this extra cracker and holds it over his head – and then pulls it really hard. The prize came zinging out at light speed, flew about 6 feet across the table and landed in the middle of my hot soup – drenching my finest outfit with soup and goo.
After getting over the shock of the ”explosion” I started laughing. Then we all started laughing. You just couldn’t do that on purpose if you tried for a million years – perfect shot. Needless to say I cleaned myself off and continued to have one of the greatest times of my life with the greatest people on the planet – the team from 34SP.com.

The reason that 34SP.com is so great to work together with is that the people who work here are genuinely caring and giving. Ten years is only the beginning as long as we keep the spirit of companionship and comradery going. All the thoughtfulness and generosity that have blossomed in our outings simply confirm that when you need them, the 34SP.com team will be there for you. Here’s to the next decade!

34SP.com Photo Montage

10 Years in Web Hosting Part 2

October 10th, 2010

Posted by Daniel

10 years ago, Stuart and I rented a dedicated server and sold a few pieces of web space on it. Little did we know what would lie ahead. It was the height of the dotcom boom and we’d tried a few ridiculous ideas that, with the benefit of hindsight, clearly weren’t going to work. Each time we had an idea we had to set up a website for it and so were exposed to the overpriced and poorly serviced web hosting market of the early noughties. I forget who suggested it first, but whoever it was the other agreed that we could easily do a better job than the suppliers we’d been dealing with, and 34SP.com was born.

We started out by offering a very basic hosting package, with what today would seem like ridiculously low storage and bandwidth limits. At the time it was the combination of including many features that other hosts considered extras – things like PHP scripting, MySQL databases and multiple full e-mail boxes – and a real effort to give high quality customer service that we felt stood us apart from the competition. That and the order of magnitude lower price than was common a decade ago.

As time went by, we allowed our services to be dictated by client demands so domain registration services, a natural compliment to web hosting, were the second product to feature on our site. We’ve since added different grades of hosting, right up to virtual servers and dedicated servers based around the same ethos – fair pricing and a real commitment to outstanding customer service.

We’re always looking at what to offer next to meet the needs that our clients have, and the needs they don’t know they have yet. We’ve taken a few wrong turns here and there but our portfolio of hosting services today reflects a number of products that tens of thousands of clients now find integral to their online presence and we are never forgetful of our position as a trusted supplier to them.

Of course throughout our time, we’ve used many suppliers of many products. We’ve used various credit card processing providers, hardware suppliers, transit providers and more. The one thing that sticks in my mind about almost all of them is the customer service experience. Sure, one server might use a slightly newer CPU than another, or the latency over one transit peer might be slightly less than their competitor, but the thing that I remember is what it was like to deal with them. Those that looked after us still have us as customers, those that don’t have been replaced.

We know that in the modern online marketplace, customers are free to choose. We know that you are free to choose a webhost just as we are free to choose a server supplier. We’re grateful for those of you that currently choose to trust us with your websites and will carry on improving and welcoming new customers with open arms.

I’m proud of the team and culture that we’ve nurtured here at 34SP.com. They’re all good at what they do, but it’s the overriding commitment to you, our customers, that really stands out. We’ll keep doing that, and you keep doing what you do best. Hopefully you’ll still be with us in another 10 years’ time!

As a way of saying ”Thank You!” to all our loyal clients – 34SP.com is giving away some great technology items for the anniversary. You can also view a list of milestones from the last 10 years here: http://www.34sp.com/web-hosting-timeline.php.

10 Years in Web Hosting

October 1st, 2010

Posted by admin

October 2010 sees 34SP.com turn 10 years old. As co-founder of the company, I was asked to write something for our blog to commemorate this proud moment, and for a while I struggled to think of just one item that stood out in my mind. So much has happened, it seems unfair to pick just one thing out. We’ve grown tremendously over 10 years from simple website hosting into virtual servers and dedicated server hosting as well. Then someone asked me what was the biggest thing I’ve learned in the past 10 years. Then the lightbulb went off, a moment in our very earliest days shaped 34SP.com irrevocably.

For me, the biggest lesson we learned about web hosting was within the first few weeks of starting the company. Way back in the mists of time, when 34SP.com started up, we hosted all our sites on dedicated servers within the United States. Server appliances were all the rage, and 34SP.com hosted websites on the long forgotten Cobalt RaQ servers. Back in 2000, U.S. dedicated server and bandwidth pricing was streets ahead of anywhere else; the U.S. was the only sensible place a new cost conscious business could look towards.

34SP.com was registered, we had our server, we’d advertised, and one by one new customers started to trickle in. Every new day was full of excitement as our first dedicated server slowly accumulated hosting accounts. We were in the hosting business! You can imagine our complete dismay then, when within only a few weeks of clients signing up, our main hosting server died. Completely died, all sites offline, including our own. The first step was to go through the fraught process of contacting our host. Hanging on the phone for what seemed like an eternity trying to get an answer, only then to wait for a call back while engineers investigated, for what seemed like forever. Finally we found out the hard disk had failed in the server. To say we were gutted would be an understatement. The hosting company offered us only a few options. They were more than happy to offer us a new server, with blank new disks, but couldn’t help with the failed disk. After more than a little pleading, they agreed to overnight ship the failed disk from the United States to the United Kingdom. Maybe we could salvage something ourselves.

In those scary few days, we had a crash course in the unhappy reality of web hosting: things break. As a completely new company with no track record we realised this could put an end to the company before it had even begun. We did the only thing we thought was reasonable, and contacted all our clients and explained the situation 100% honestly and openly. We sent emails, made phone calls and waited. The response we received was phenomenal. Virtually no clients complained, shouted or quit the service there and then. The vast majority were understanding, calm and thanked us for the information and honesty, and keeping in touch.

Over the next days we received the hard disks and (thankfully!) managed to salvage the data ourselves. We restored all the data to a new dedicated server with no data loss. We managed to get everyone back online. Over the three or four days this took to complete we kept in touch with clients and never once flinched away from the truth, even though it was painful and uncomfortable. Customers continued to appreciate the openness, and by the time the emergency was over, 34SP.com would never be the same.

We’d learnt that things will break. It doesn’t matter how many levels of redundancy are in place, at some time, some place, some one thing will break. And its going to be just at the wrong time too, probably on Xmas day, at lunch time. Probably during the queens speech too. Things break at the most inopportune times.

While you can’t stop things breaking, you do have control over how you respond, how you communicate to clients and ultimately how you learn and move forward. This simple understanding has been with us since our first few months in business. It’s a mantra we continually live by, and grow our business by. To this day we try to be as open as we can be with our clients. Every new member to our team is drilled in this approach to customer service. Our clients are only reason we are in business, and they deserve our respect and honesty on a daily basis. Nothing less will do, no matter how uncomfortable or difficult that is for us.

We’ve also been customers of other hosting companies. We’ve had failures, and we know the terror a dead service can induce. So when you host with 34SP.com you know we’ve been there, been in your shoes and we appreciate all the highs and all the lows. I know it sounds completely clichéd and something a marketer would use to sell our company, but I (and others who work here) personally feel every single fault and failure our clients suffer. Not because it might lose us customers, but because we’ve been there before.

So when I’m asked whats the biggest lesson the last ten years have taught me, its communication. Simple, honest communication: something we will continue to promise and deliver for as long as our clients need our services.

As a way of saying ”Thank You!” to all our loyal clients – 34SP.com is giving away some great technology items for the anniversary. You can also view a list of milestones from the last 10 years here: http://www.34sp.com/web-hosting-timeline.php.

New Dedicated Server Account Manager

September 21st, 2010

Posted by Daniel

As many of you already know, 34SP.com is focused on serving our clients with the highest possible levels of service and support. This is true whether you are considering a new purchase, have just recently signed up as a client, or have been a longstanding and loyal 34SP.com customer. To further our mission of making it very easy to do business with us, and to help manage the extraordinary growth in our dedicated server and virtual server business, 34SP.com is very pleased to announce the promotion of Mike Poland to Dedicated Server Account Manager.

Longstanding clients will be very familiar with Mike as he has served for the past 2 years with the customer service and support team here at 34SP.com and has consistently been rated with highest level of feedback by clients for his knowledge and communication skills.

Over the past 2 years Mike has added to his expertise in all areas of 34SP.com’s operations and business. Not only does Mike possess a university degree in computer science, but he also has now gained very real and practical experience which makes him a trusted resource for every customer who contacts him.

As our dedicated server and VPS hosting businesses have grown, the demands for a skilled and experienced account manager to help sophisticated clients navigate the various product offerings and to expedite urgent orders for new servers has become overwhelming. Mike will therefore be available during standard business hours each weekday to assist with any of the following tasks:

  • Providing technical information and generating pricing quotes for dedicated server configurations and virtual servers;
  • Helping during the upgrade process for those clients migrating up to virtual or dedicated server hosting products;
  • Answering any and all questions regarding dedicated server offerings or VPS hosting offerings;
  • Acting as a liaison between the 34SP.com engineering team and dedicated and virtual server clients.

You can quite easily contact Mike directly through our new sales number posted on our contact page and on the dedicated server and virtual server pages by calling:

0161 200 1854

He can also be reached via email at:

sales@34SP.com

When Mike is online he will also be available via live chat.

Congratulations to Mike and welcome to our newest member of the sales and marketing team. Give Mike a call when you need anything or just to say ‘Hi’.

Other popular 34SP.com web hosting products to consider include: budget hosting, UK hosting, virtual private servers and managed dedicated servers.

Free Month of Web Hosting – Back to School

September 1st, 2010

Posted by Derek

It’s that time of year once again…the beginning of a new academic year. As some of you know 34SP.com was founded by Stuart and Daniel when they were straight out of Uni at UMIST, and many of our early customers were students.

To recognise the contribution of students to our growth (and to give everyone a great special offer on our most popular web hosting account), 34SP.com is offering a Back-to-School promotion running for the entire month of September 2010. During our ‘Back to School’ special promotion anyone who signs up for a new Professional web hosting account will get their first month free. This offer is not restricted to just students. Anyone can sign up and receive the first month free. You can read all the details on the Back to School offer at: http://34sp.com/backtoschool-promo.

Special Note: If you carefully view the bottom of the above promo page you’ll catch a glimpse of some of our team during their own early school days! That’s those funny looking photos at the bottom of the page.

34SP.com Welcomes New Team Members

August 24th, 2010

Posted by Daniel

We’ve advertised on our blog and elsewhere recently for two job openings here at 34SP.com, one advanced support role and one part time customer support role. We’re delighted to report that we have finally found the right people to fill those positions and they’ve now started their jobs with us. As part of our commitment to providing excellent support, whether you have a single business hosting account or an array of dedicated servers, we always strive to ensure that we have enough great staff to respond in good time with good answers no matter what the question or problem. With Jonny and Andy, we’re sure that we’ve added more great staff to our outstanding support team.

Jonny has joined us in the part time customer support role. Some of you may have communicated with him already, but if not there’s every chance he’ll be the one answering your queries over the weekend or at time during the week. Jonny brings a wealth of experience of customer support from all over the world and we all look forward to working with him.

Andy will be dealing with more advanced support queries plus vps web hosting and also dedicated hosting questions. Andy joins us after working at a lot of places, including some of our suppliers and competitors. He’ll be helping Tom and Ian out with the trickier questions you manage to put to our support team, and with his industry experience has been able to get to work right away.

You’ll soon be able to read a little bit about them on our team page and are more than welcome to pop in and say hello in our IRC channel or if you see their name at the bottom of an email next time you’re in touch!

.co domain names are now here

August 12th, 2010

Posted by admin

A short and sweet update for anyone with an interest in domain names. As of this week we now support the registration of .co domain names. .co domain names are charged at £30 for a one year registration. To register a new .co domain name point your browser here:

http://www.34sp.com/domains

34SP.com Part Time Employment Opportunity

July 15th, 2010

Posted by admin

Company

34SP.com is a rapidly growing website hosting, dedicated server and reseller hosting company based in central Manchester. Founded in 2000, the company is a Limited, VAT registered company.

Salary

Hourly rate of £8.00 per hour.  Plus sales bonuses, plus optional overtime.

Position

The successful applicant’s role will be to learn and conduct customer support tasks and answer pre-sales questions for prospective clients. This will involve providing 34SP.com clients with account and technical assistance via telephone, live chat and email.

We feel the position perfectly suits a locally based student, seeking real world job experience.

Hours

3 x 8 hour shifts.

An initial training period will require the three shifts on weekdays.  Once trained to an acceptable level the position will require availability 9:30am to 5:30pm Saturday and Sunday, with one additional shift during the week 8.00am to 4.00pm.

Required Skills and Experience

Good English coupled with a proficiency in typing.
Excellent telephone manner.
A working knowledge of web hosting basics (FTP, HTML, email etc).
Knowledge of PHP/Perl/MySQL/*nix OS a distinct advantage.
A customer centric point of view.

Please submit your application and CV to stu@34sp.com with subject ‘Part Time Support Position’.

Buying Domain Names for Resellers Made Easy

July 15th, 2010

Posted by admin

If you are interested in registering domain names as a reseller, you are in great luck. Due to overwhelming demand from our 34SP.com reseller clients, we have added a new feature to our domain name registration system today: the ability to purchase a domain name under ownership details other than those of your own main account.

Ok so we know it isn’t the coolest, sexiest feature in the world, but we do know a lot of customers require this on a regular basis.  Web designers, resellers, domain speculators or simply anyone who has ever helped friend setup a web presence benefits from this feature.

All you need to do is search for your domain name in the regular manner via: http://www.34sp.com/domains.

Once you have confirmed your domain name is available, select the ‘basket’ button to add the domain to your order.  On the following screen you should now see the ‘customise domain registration details’ button directly under your domain name order.  By selecting this a further screen will load up that will allow you to specify unique ownership details for the domain name.  These details will then appear on the WHOIS lookup for the domain name, and will serve as the legal ownership data.  (Note: the customization screen also offers our WHOIS opt-out feature too, for non uk domains).

We have plenty more updates and features that we hope to roll out over the rest of this year, but as ever, please do get in touch if you find there is a feature you require, that we do not presently offer.

Happy domain hunting!

Hey Ref! We Saw That Goal

June 28th, 2010

Posted by Derek

Sadly, the boys in the red shirts are out of the World Cup. While there is no doubt that Germany played great, there is one item that still really hurts – that goal that the officials didn’t see.

You know the one. It hit the crossbar and landed – clearly – inside the goal. However, for reasons that escape even the most adroit football fans – the goal was not counted. Now we’re not going to say that England would have won the match if it had been counted, but it surely would have changed the character of the match.

As you probably know by now, 34SP.com has been running a World Cup 2010 web hosting promotion. This special promotion awards an additional 10 percent off your first month of web hosting for each goal that England score in the World Cup. Even though the official goal count is three goals scored, we all saw with our own eyes that England scored that goal and it wasn’t counted. See below.

So therefore, 34SP.com is awarding England a full 4 goals – which makes your discount 40% off web hosting accounts for the first month. So even though England will now wait another four years to again strive for World Cup glory, you can benefit from their efforts – and each real goal scored – through the end of the World Cup final on July 11, 2010.