Due to a large number of malicious attacks targeted against FTP accounts, we have decided to make some changes on our users behalf. As of this post all personal and business account users should see the FTP security lock enabled on their accounts. This blocks FTP access until you reverse this option via our site.

In addition if your account was exploited by the attackers we may have also randomized your FTP password. Please note that only a very small fraction of our users have experienced this issue – however, these measures have been taken out of an abundance of caution to protect all accounts. For more complete details on the FTP lock and updating FTP passwords please see:

http://www.34sp.com/ftp-problems

If you have any questions regarding this update, please drop us an email at help@34sp.com.

To upgrade from your existing personal hosting  to a Professional hosting account, you should purchase Professional hosting from our site using your existing domain name. Once this has been purchased, email support@34sp.com telling us your domain name and we will help to arrange the migration of your account.

As I’m sure you already know, 34SP.com has always tried to deliver the highest value and service at reasonable prices. That is why we are really excited to tell you about some big changes for 2009. 34SP.com recently sent out surveys to all of our clients. After reading thousands of surveys and literally tens of thousands of personal responses from you, we have determined that we can offer significantly improved hosting plans to better suit your needs.

Therefore, after very careful consideration and consultation with many current clients, 34SP.com is proud to announce a range of improvements to our product line up. Beginning today, we are re-launching our website and debuting our new ”Professional Hosting” package. The package reflects what our clients told us they needed to grow – more space, more resources and more features. Critically, our clients told us that weekly backups, SMTP, and spam filtering should be free as well, and we listened to that too. The new plan breaks down as follows:

5GB storage
20GB transfer per month
FREE spam and virus filtering
FREE SMTP
FREE weekly backups
100 mailboxes
100 subdomains
10 database
Shell access
Java support

The new Professional Hosting plan is priced at 3.95 per month. There is no minimum contract, and every plan is sold with a 30 day money back guarantee. As part of this update we will also be retiring the Personal Hosting product. Any Personal Hosting account that you already have active, can be kept and renewed as long as you like, at your existing price. No new Personal hosting plans will be available from April 6th.

Existing business, reseller and VPS plans will all be boosted in line with the new pro hosting plans. Check out our product pages here on the 34SP.com website to see the specification boosts.

These account changes are also accompanied by a brand new look for our website at 34SP.com. We have also made significant improvements to our support department. We have expanded our support team, revamped our knowledge base, and added more phone lines to reduce phone wait times. Support hours have also been extended to 8am → 8pm every week day. You can contact us via email, live chat on our website, or phone.

We are very excited about these improvements and are sure you will be too. If you have any queries about these changes please drop us an email to account@34sp.com or use our new live chat feature.