Customer focused UK website hosting company, 34SP.com, has announced substantial additional investments in its customer service infrastructure to keep pace with customer growth and client demands – paticularly in business hosting accounts. According to information released by the company, the customer service investments include hiring additional staff, improved office hardware, and expansion of the customer service footprint within the 34SP.com global headquarters.

Part of initiative for the additional investments were the results of an extensive client survey conducted by 34SP.com in January 2009. The survey queried a large subset of 15,000 website hosting clients at 34SP.com and included shared, business, VPS and dedicated server clients. According to the survey results, when given a choice between: price, features, working with a local company, or service and support – the vast majority of clients chose ‘service and support’.

Co-founder of 34SP.com, Stuart Melling, explained the reasoning behind the customer service investments, ”Our clients have clearly confirmed what we have known since launching 34SP.com – service and support are the drivers behind our success and rapid growth. Our clients have rewarded our service focus with loyalty and referral business. These additional investments in our customer service department are an obligation for us in order to maintain the highest levels of service and support. Our clients deserve nothing less.”

In addition to increasing staff levels by 20 percent, 34SP.com has also added an improved chat functionality to its customer service offerings. The combination of increased manpower and an additional communication channel for service inquiries is expected to reduce wait times while adding convenience in the support process. The investments in additional staff also created the opportunity for 34SP.com to expand the footprint of the customer service department while upgrading the hardware used to support clients.

34SP.com also revealed one other interesting statistic from the client survey – referral rates. When asked, ”How likely are you to recommend 34SP.com?” a stunning 98 percent affirmed that they would refer the company. The company points to this data as confirming the positive effect that outstanding customer service has on referral rates.

To learn more about 34SP.com and its business web hosting services, please visit: http://www.34sp.com/business-hosting.

About 34SP.com
34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers award winning support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: VPS hosting and reseller web hosting. The company is headquartered in central Manchester, England.

Manchester, United Kingdom, January 6, 2009 – Service focused UK VPS hostingbrand, 34SP.com, has announced a new promotion for virtual server clients that aims to ease the first time transition from shared hosting or a dedicated server to VPS hosting. The company will offer the first month on any VPS hosting account for just 10 cents. This is also in addition to free setup on all VPS accounts.

Details on the special VPS offer can be viewed at: http://www.34sp.com/vps-hosting.

According to information released by the company, demand for its virtual servers has grown exponentially over the past year as developers and designers discover the convenience and price advantages of virtual servers. 34SP.com offers a range of VPS hosting options from 10 GB to 50 GB in standard configurations. 34SP.com VPS hosting comes with a choice operating systems including: CentOS, Debian, Fedora Core, Suse and Ubuntu. Each VPS server is guaranteed a certain amount of the server’s RAM at all times. In times of low server load, users will find they can burst above this limit.

Stuart Melling, 34SP.com’s business director described the motivation for the new offer, ”Our clients have told us many times that one of the biggest barriers to trying out VPS hosting is the initial cost, so we created this special offer to help them adopt a virtual server for the first time. They already know that virtual servers permit quick scaling and testing of online applications and can host unlimited websites. 34SP.com also can be supply VPS with the Plesk interface installed, and you then have full root access to both the server and Plesk. Alternatively, you can have a plain VPS without any control panel software for maximum flexibility. Often a virtual server can do everything that a dedicated server can do for a fraction of the cost, and the upgrade path to a full server is very simple with no downtime.”

The company has stated that there is no long term commitment on this offer, just the same great service and support that 34SP.com delivers consistently. The 10 cent offer is for a limited time only. International clients will receive the first month for just 10 pence or 10 euros.

For more information on the 34SP.com or to learn more about the VPS hosting special offer, please visit: http://www.34sp.com.

About 34SP.com
34SP.com offers professional website hosting services for cost conscious web developers and designers. The 34SP.com team of technical experts offers award winning support and service coupled with a money back guarantee to ensure client satisfaction. Website hosting services offered include: discount domain name registration and business web hosting. The company is headquartered in central Manchester, England.